Manager, Internet and Mobile Channels

By Live Lover -
 ONE POSITION, JOB REF: IT 07/2013

 The Position
Reporting to the Senior Manager, E-Channels, the purpose of the role is to manage technical support for mobile and internet channels ensuring the highest level of uptime and the best possible response time.

 Key Responsibilities 
 Provide technical support for existing mobile and internet banking systems and implementation of related
projects.
 Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not
adversely affect business processes.
 Continuously analyze user requirements to develop and provide solutions
 Maintain and manage system configurations
 Maintain up to date system and user documentation
 Ensure compliance of SLAs with system vendors
 Develop real time online reports and monitoring tools to be able to track internet / mobile banking and internet acquiring system uptime and performance.
 Recommend and implement upgrades or changes to the internet mobile solutions for performance, security or business benefits
 Have expert knowledge of Internet technologies, eCommerce and other payment banking technologies
 Develop Business Continuity plans for internet acquiring and internet banking solutions
 Plan the implementation of any products or services on the internet banking / acquiring and mobile solutions platforms
 Constitute cross-functional project teams with clearly defined roles

 The Person
 A University degree in Information Technology or Computer Science from a recognized university. IT system qualification will be an added advantage.
 Masters degree an added advantage
 Certification in Oracle Database management, Linux and Windows Network Management.
 At least two (3) years working experience with mobile and internet systems.
 Experience in branch operations, handling of risks - frauds & forgeries will be an added advantage.
 Demonstrate high integrity
 Good data analytical skills, both financial and non-financial.
 Training in Risk management.
 Good communication, planning and organization skill

The above position is demanding for which the bank will provide a competitive package for the successful
candidates. If you believe you can clearly demonstrate your abilities to meet the criteria given above,
please submit your application with a detailed CV, stating your current position, remuneration level, e-mail
and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke.
To be considered your application must be received by 7th June, 2013.
Only short listed candidates will be contacted.

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