IT Assistant

Sector:	Information Technology
Location:	Kenya
Employee Type:	Regular
Employee Category:	Full Time
Description
The Information Technology department supports the organization’s work by providing reliable and scalable application development and infrastructure for the IRC’s offices in the US and around the world, including many technologically challenging locations. The IT Assistant will be primarily responsible with providing support for our internal users on the use of their desktops and laptops.  Through our ticketing system and the telephone they will provide users with solutions to questions and issues with their computer hardware and software. Key Responsibilities Level I Help Desk Support – Including but not limited to password resets, account creations, account terminations, desktop and laptop builds and printer support Level II Help Desk Support – Including but not limited to anti-virus assistance, Windows XP support, Microsoft Office 2007 support, Active Directory Maintenance, Microsoft Exchange/Email support, general laptop, desktop and printer repair, and light network troubleshooting Enterprise Ticket Management – Work inside our enterprise ticketing system, Service-Now, to provide timely and transparent customer support of all requests Vendor Management – Work directly with IT vendors to obtain support, repair and warranty information Hardware Inventory – This position will work our Global Supply Chain department in imaging, distributing and tracking all hardware; also tracking and installing all purchased software Preventative Maintenance – Technician will also be responsible for checking on critical systems to ensure there are no interruptions in business continuity and take part in the monthly maintenance “blackout windows” Various Projects – Position will need to assist on various IT projects as needed This position reports to Director – Field Office Technology This position manages no staff Minimum requirements: College degree or equivalent certification relevant to the position Proficient in Microsoft family of products (Windows, Office and Server)  2 years of experience in help desk/desktop support position Kenyan nationals are encouraged to apply.  International allowances are not available for this position. Salary and employee benefits are compliant to the Kenyan NGO Sector.
IRC leading the way from harm to home.  IRC is an Equal Opportunity Employer.  IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.