Manager Operations

(2 positions)

The Position
Reporting to the Branch Manager, this position will be responsible for Managing customer 
service, risk & compliance through adherence to policies and procedures.
    Key Responsibilities
 To offer customer satisfaction through operational effectiveness, efficiencies and 
customer complaint resolution.
 To ensure adequate resourcing of all positions in the branch.
 Ensure proper cash management within the branch and maintain sufficient cash 
reserves for daily transactions.
 Ensure Business continuity and optimal resource allocation/utilisation.
 Ensure adherence to policies, processes, procedures as per documented operating 
standards (SOP’s) including compliance with AML/KYC guidelines.
 Ensure branch risk registers & KRIs are up to date, and event/loss incidents are 
maintained.
 Ensure effective resolution of Audit issues.
 Ensure adequate security of Bank’s assets, premises and staff.
 Ensure morning drill is carried out as required and the security details are in place.
 Maintain optimum cash reserves for daily transactions.
 Ensure reports are printed and checked as required and Suspense accounts proactively 
monitored.
 Ensure adequate staffing of all the positions in the branch.
 Authorisation of transactions as per the set limits.
 Ensure tools and equipment are in working condition.

The Person
For the above position, the successful applicant should have the following:
 University Degree preferably in a business related field.
 Minimum of 2-3 years banking experience in Branch operations 1 of
            which should have been at management level.
 Proven track record in Cash Management
 Strong leadership competencies.
 Excellent planning, organizing, problem solving and analytical skills.
 Good interpersonal skills and ability to establish new client relationships and generate
           new business.
 A good understanding of strong risk management practices paying particular attention to
           operational, reputational, compliance and ethical risks.
 Excellent communication and negotiation skills
 Proficiency in MS Office Suite


Interested persons are encouraged to apply and to be considered the application must be received 
by 29th October 2012 by post or physical and addressed to;

Human Resource Manager 
KCB Bank Burundi Ltd  Head Office 1st Floor  
Avenue ,Pierre Ngendandumwe 
 P.O Box 6119 , 
Bujumbura,Burundi