Operations Trainer & Coach

We seek to appoint a highly driven and energetic individual to fill the position of an Operations Trainer & Coach.

Service delivery requirements include:

Conduct Operations Needs Analysis

·            Design, compile and update Operations training material, gathering inputs from the relevant stakeholders

·            Design assessments for training programmes

·            Prepare training facilities and deliver training programs

·            Design and manage online learning material and assessments

·            Deliver feedback to the Operations managers and supervisors

·            Compile and manage training administration, schedule and training reports

·            Evaluate and assess training

·            Coach delegates

·            Develop an Annual Operations Training Calendar

·            Develop a training plan for Operational projects

·            Manage and implement projects

·            Develop, recommend, manage & maintain training quality standards

·            Support and maintain the training data base

·            Provide contingency support for Contact Center in times of crises

Job Qualifications:

·         Bachelor's degree in a Business Course, Education or Social Sciences.

·         At least 2 years working experience in Training.

·         Strong leadership and team building skills

·         Excellent interpersonal, verbal, and written communication skills

·         Self starter while meeting tight deadlines

Applicants should submit their CV to email address:

mcarecruitment@gmail.com marked

“Operations Trainer & Coach” on the subject line. Closing date:

17^th May 2013