Care Officer
Our client a hospital is seeking to Care officer urgently. 1. MAIN PURPOSE OF THE JOB (overall) To provide care to the capitation clients as part of a multidisciplinary care process leading to desired patient care outcomes, service standards, and best practice standards. Key roles ; The Care Officer will be responsible for day-to-day liaison with the Company’s capitation clients by implementing quality standards and ensuring that all services meet the clients’ needs and expectations. Duties : a) Participate in the formulation, dissemination and implementation of capitation services b) Enroll and maintain an up-to-date database of all capitation clients c) Handle all communications to capitation clients whether through telephone, e-mail, letters and face-to-face d) Resolve any issues raised by clients in a timely manner which include communicating on held / declined claims e) Liaise with other officers in customer care, finance and clinical departments to ensure...