All Jobs in Kenya

ABOUT THE JOB About Angaza Angaza enables businesses to sell life-changing products, on credit, to low-income, unbanked consumers in emerging markets. Our technology uses an IoT network of connected devices, mobile payments, and machine learning to accelerate the adoption of solar energy systems, smartphones, and appliances. We are reinventing consumer credit by making it available to the 2 billion people across the globe who are unbanked or left out of formal credit/savings ecosystems. With Angaza, consumers have the flexibility to buy now and pay later, with full pricing transparency. And, merchants can increase their sales and revenue by over 8x by offering life-changing products on credit. Angaza’s inclusive finance platform is already used by businesses in 50+ countries across Sub-Saharan Africa, Latin America, and Asia to improve the daily lives of over 20 million people. Role Description Angaza’s Technical Customer Support Team is the face of Angaza to our customers and is respo...

Are you passionate about customer relationship management? Do you find yourself tirelessly going out of your way to analyze customer data and provide dedicated exceptional service? Are you extensively experienced in this area? If you are goal-driven, creative, detail-oriented and enthusiastic about providing exceptional service to customers with an aim of meeting their business needs, then this is an opportunity you should consider. As the Head of CRM, you will be responsible for collecting and creating smart and compelling content/user requirements that support both strategic and tactical marketing/sales initiatives. Also, you will work closely with the development teams, product teams and users to generate solutions and tools that drive the highest possible impact and results. You are a champion for our adopted platforms and processes and you will be required to develop best practices and training with our Relationship managers, bankers and Sales Teams to ensure 100% adopti...

KIMISITU Co-operative Savings and Credit Society Limited is a leading, dynamic and fast growing Sacco providing a one-stop-shop for diverse quality products and services to its members through maximum and prudent utilization of resources. We currently pride in over 7,000 individual members drawn from over 400 NGO’s, and Reputable organizations in Kenya. Arising from growth we have a new position of Customer Care Officer reporting to the Marketing Manager   Duties and Responsibilities • Customer service to walk in members • Financial advice to members • Management of withdrawing members • Conducting internal customer service training • Member Events Management • Marketing (Recruitment, retention, products and services promotion etc.) • Analysing customer suggestions and make recommendations to the Marketing Manager Necessary Qualifications and Skills:   Qualifications: • Minimum KCSE C plain • Diploma in Public Relations, Marketing or Business from a recognized institution •...

Purpose of Job :      To support the delivery of high quality customer service across all British Council Kenya activity. To contribute to the implementation of new and existing processes and initiatives. To contribute to the Customer Service role as a business support unit for Exams and Training objectives Main Duties and Responsibilities Provision of front of house services : Manning of Front desk during office hours, attend to Clients inquiries and registration needs Collection of income at the Front of House : Timely postings and submission of reports and cash, Zero mispostings on income collection, Accurate Capture of Customer details Switchboard management and Phone duties : Handling and responding to phone inquires from the main British Council access lines Examinations and Training support : Assist exam candidates through registration processes, handling of online registration backend processes, updates and provision of current exam rates Maintaining of Fron...

Equity Bank is the region’s leading Bank whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive financial services that maximize their opportunities. With a strong foot print in Kenya, Uganda, Tanzania, Rwanda and South Sudan, Equity Bank is now home to over 10 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role below: PUBLIC RELATIONS OFFICER Role Profile: We are looking for a dynamic, self-motivated individual with experience and skills in Public Relations. The role holder will be responsible for supporting the Communications and Advertising department in Media relations, Corporate PR management, Product PR management and other related roles as shall be assigned. The role holder will report to the General Manager Communication and work closely with the team in the Communication and Advertising Department and variou...

Equity Bank is the region’s leading Bank whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive financial services that maximize their opportunities. With a strong foot print in Kenya, Uganda, Tanzania, Rwanda and South Sudan, Equity Bank is now home to over 10 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role below: Equity Bank (Kenya) Limited is regulated by The Central Bank of Kenya Public relations Officer Public relations Officer Job Profile: We are looking for a dynamic, self-motivated individual with experience and skills in Public Relations. The role holder will be responsible for supporting the Communications and Advertising department in Media relations, Corporate PR management, Product PR management and other related roles as shall be assigned. The role holder will report to the General Ma...

Our client, a hospital is seeking to hire dynamic and result driven individuals to fill the position of Client Service Officer. Key roles; Develop and implement customer service policies and procedures Define and communicate customer service standards Review and assess customer service contracts Oversee the achievement and maintenance of agreed customer service levels and standards Direct the daily operations of the customer service team Plan, prioritize and delegate work tasks to ensure proper functioning of the department Ensure the necessary resources and tools are available for quality customer service delivery Review customer complaints Track customer complaint resolution Handle complex and escalated customer service issues Monitor accuracy of reporting and data base information Analyze relevant data to determine customer service outputs Identify and implement strategies to improve quality of service, productivity and profitability Liaise with company management to...

About the Organizations: The International Livestock Research Institute (ILRI) works to enhance the roles livestock play in pathways out of poverty in developing countries. The World Agroforestry Centre (also known as the International Centre for Research in Agroforestry or ICRAF) is an independent research institution which generates science-based knowledge about the complex role trees play in agricultural landscapes and rural livelihoods. ILRI and ICRAF are both Headquartered in Nairobi, Kenya and are members of the Consultative Group on International Agricultural Research (CGIAR) Consortium, a global research partnership of 15 centres working with many partners for a food-secure future. For more information, please visit the following sites: www.cgiar.org ; www.ilri.org ; and www.worldagroforestry.org About the Position : ILRI and ICRAF jointly seek to recruit an ICT Customer Service Technician who will provide the first point of contact for ICT users. The pos...

Our client a medium sized hospital in Nairobi is seeking to recruit Customer care to join their team. Salary; Kshs.25, 000 Key duties and responsibilities • Resolve customer complaints via phone, email, mail, or social media. • Use telephones to reach out to customers and verify account information. • Greet customers warmly and ascertain problem or reason for calling. • Work with customer service manager to ensure proper customer service is being delivered. • Provide information about the company to any potential client calling with enquiry. • Receive customer complaints and relay them to the right persons for resolution. • Ensure resolutions of complains within the promised timeframes by the Implementation & Support dept. • Periodically visit customers. • Keep the customers updated on the status of resolutions to various complains. Qualifications • Diploma in Customer care, Business Admin, PR • At least 2 years of experience in a hospital. • Good communication sk...

Purpose : Reporting to the Senior Manager, Issuing, the position is responsible for the growth and support of the high net worth and corporate (HNW) card business portfolio. Key Responsibilities : Develop and implement relevant, innovative and exciting customer value propositions for the HNW and Corporate segment. Develop and maintain an expert level of customer insight for the given segment, across preferences, lifestyle needs and purchasing criteria both current and emerging Research, review and evaluate investment ideas from all sources, construct portfolios by assessing security selections of the HNW and Corporate entities Source for HNW and Corporate partnerships to drive acquisition, ensuring close business performance monitoring of the segment, including satisfaction levels, usage, service adoption, revenues and margins Perform analysis of the market information and competitive intelligence to identify broad business initiatives that provide an appreciable return o...

Job vacancy: Relationship Manager – Quality (RM) PharmAccess Group The PharmAccess Group is dedicated to affordable access to quality health care in Africa, by stimulating investments through partnerships with the private sector and government institutions.  This group of non-profit organizations has a shared goal, working towards achieving inclusive health care for Africa. In doing so, we contribute to healthier populations and social and economic development. Our integrated approach consists of complementary initiatives that aim to increase investments and resources, efficiency and effectiveness within the healthcare system. By combining standards for quality improvement (SafeCare), loans for healthcare providers (Medical Credit Fund), health plans (health insurance), mHealth, in-depth impact research and advocacy, we simultaneously stimulate the demand for and supply of health care for the informal sector. The approach of PharmAccess Group has helpe...

I work for a one of the leading photography company and they are looking for an administrator/public relation manager to run several projects.Must have a minimum experience of 1year in both areas Kindly submit the cv to info@davidmacharia.com

Our client in Interior Designs is seeking to recruit a  Our client in Interior Designs is seeking to recruit a Human Resource cum Customer Service Manager to plan, direct, organizes, and evaluates the activities of an assigned division within the organization. Essential Functions : 1. Plans, directs, organizes, and evaluates the overall activities of a division of the Department of Human Resources. 2. Directs, organizes, and coordinates multi-disciplinary professional and/or non-professional staff in carrying out a variety of Department programs that involve oversight of financial, budgetary, and related administrative functions. 3. Formulates and administers policy and procedures in a wide variety of areas consistent with sound management techniques and general policies. 4. Reviews programs and activities for risk, progress, and implementation in accordance with laws, regulations and guidelines. 5. Develops goals, objectives, plans, programs and monitors progress for the ass...

Our client, in the BPO/ Call Centre Industry, is looking for call center customer agents/ Executives. 20 positions Vacancy: Arabic/Turkish/Kurdish speaking CUSTOMER AGENTS Executive Key Duties and Responsibilities o Resolve customer complaints via phone, email, mail, or social media. o Use telephones to reach out to customers and verify account information. o Greet customers warmly and ascertain problem or reason for calling. o Work with customer service manager to ensure proper customer service is being delivered. o Provide information about the company to any potential client calling with enquiry. o Receive customer complaints and relay them to the right persons for resolution. o Ensure resolutions of complains within the promised time frames by the Implementation & Support dept. o Keep the customers updated on the status of resolutions to various complains. Qualifications o Diploma in Customer care, Business Admin, PR o At least 2 years of experience in a ...

Our client in Interior Designs is seeking to recruit a Human Resource cum Customer Service Manager to plan, direct, organizes, and evaluates the activities of an assigned division within the organization. Essential Functions : 1. Plans, directs, organizes, and evaluates the overall activities of a division of the Department of Human Resources. 2. Directs, organizes, and coordinates multi-disciplinary professional and/or non-professional staff in carrying out a variety of Department programs that involve oversight of financial, budgetary, and related administrative functions. 3. Formulates and administers policy and procedures in a wide variety of areas consistent with sound management techniques and general policies. 4. Reviews programs and activities for risk, progress, and implementation in accordance with laws, regulations and guidelines. 5. Develops goals, objectives, plans, programs and monitors progress for the assigned human resources division, in accordance with the organiz...

Job Description Do you love cars? Our client in Motor industry is seeking to recruit Customer Care personnel to join their dedicated team Duties and Responsibilities o Understand the Automotive market (car brands, types and models), (tires brands, patterns and sizes) o Understand customer’s needs and expectation. o Provide and propose the best solution that meets customers’ needs. o Quote and close the sales order on the initial customer enquiry. o Up-sell and cross-sell company products and services offered by the outlet to maximize the turnover and profits. o Effectively manage and solve customers’ complains. o Build and maintain effective working relationships with operational colleagues and workshop staff. o Act as a mentor to other members of the Sales Team o Be professional and approachable at all times, providing an excellent service to all customer Qualifications ; o Diploma is sales and marketing, Customer Service or other related field o Should have...

Safaricom is hiring customer care agents.  Diploma and relevant experience needed.  Apply by sending a CV and cover letter to hr@safaricom.co.ke

Share on   on   on   on   on   on favorites |  Sharing S “Have you always wanted to be a part of the world's best airline? Do you strive to deliver 5-star standards in everything that you do? Would you like a new challenge and the opportunity to move to Qatar? Qatar Aviation Services (QAS) is responsible for providing ground handling services at Hamad International Airport for Qatar Airways and a host of other airlines serving HIA. This covers everything from porters to baggage handlers/loaders, aircraft cleaners to equipment operators, and drivers to customer service agents.  We have lots of opportunities within our  Qatar Aviation Services Company (The sole ground handler in the country)   and are targeting candidates within the Engineering and Operations Control department.  Event Name :  Recruitment Campaign for Qatar Aviation Services Event Time/ Venue: By Invitation only, details will ...

QR3544 - Lounge Services Agent | Qatar Aviation Services | Doha Organisation: Qatar Aviation Services Job Function: Ground Handling Division: Customer Services - QAS Employment Type: Full Time - Permanent City: Middle East | Qatar | Doha Last date of application: 31-Mar-2015 Qatar Aviation Services Ground support for all airlines at Doha Airport Qatar Aviation Services (QAS) is responsible for providing ground handling services at Hamad International Airport for Qatar Airways and a host of other airlines serving HIA. This covers everything from porters to baggage handlers/loaders, aircraft cleaners to equipment operators, and drivers to customer service agents. About Your Job: The selected candidate will be responsible to provide professional, warm and customer focused service to the passengers in the Lounge and being well prepared for their needs. He/she will need to keep all passengers in the lounge informed regarding their flight departure and any other i...