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We are a leader in the broadcast media sector. Due to expansion and growth, the following position has come up in our organization. RETENTION COORDINATOR - PREMIUM Position objective: Reporting to the Head of Retention, the candidate will be responsible for executing the churn and retention campaigns for the premium segment and managing the churn CSRs in line with the retention strategy. Key Outputs include:   ·          Drive to achieve set sales, retention, churn win back and survey targets for Churn CSRs and performance manage them in line with the retention strategy. ·          Supervise outbound calls and ensure service levels are achieved. ·          Ensure adherence to assigned retention script and provide recommendations to any changes ·          Ensure all su...