Co-op Bank : Customer Service
Are you passionate about customer relationship management? Do you find yourself tirelessly going out of your way to analyze customer data and provide dedicated exceptional service? Are you extensively experienced in this area? If you are goal-driven, creative, detail-oriented and enthusiastic about providing exceptional service to customers with an aim of meeting their business needs, then this is an opportunity you should consider. As the Head of CRM, you will be responsible for collecting and creating smart and compelling content/user requirements that support both strategic and tactical marketing/sales initiatives. Also, you will work closely with the development teams, product teams and users to generate solutions and tools that drive the highest possible impact and results. You are a champion for our adopted platforms and processes and you will be required to develop best practices and training with our Relationship managers, bankers and Sales Teams to ensure 100% adopti...