Lakeland Cargo Logistics: Branch Operations Supervisor (Kisumu)

ABOUT THE JOB

Job Description, Duties and Responsibilities

Summary

Reporting to the Operations Manager, the Branch Supervisor is responsible for the overall management of Courier operations at the branch including receiving of route vehicles from Nairobi, offloading, sorting, raising the delivery sheets, handing over to the delivery team and making sure that on time deliveries done within the agreed upon time. The Supervisor is also responsible for dispatching the Route Vehicles to Nairobi within the agreed Service Level Agreement after tallying and loading all the items that have been collected within course of the operations.

Responsibilities:

Ensure proper route planning and scheduling for cost effective and timely deliveries

Organize a daily frontline staff meetings to get staff feedback, communicate safety information, processes and procedures review and any management information

Maintain an updated daily meeting minute’s book and escalate in writing all staff concerns to the Operations manager within the first one hour of receipt of such concerns.

Receive and confirm all incoming route vehicles and ensure incoming items are accompanied by respective waybills

Ensures shift plan timings are observed- sorting- raising delivery sheets and handing over deliveries

Ensure proper handling of customer shipments to eliminate; damages, losses and pilferages.

Ensures delivery vehicles leave the branch office at the agreed time and deliveries are done in a timely manner.

Reconcile the day’s deliveries at the end of each shift timing, hand over day’s updates and submit the daily reconciliation report to Operations Manager at the end of each shift

Deal with customer complains effectively, escalate any complex and unresolved inquires and complains

Performs periodic staff Performance appraisal and keeps updated performance records for all staff under his shift.

Investigates incidents and accidents which fall within the shift and file updated corrective action reports.

Debt collection and Management on the assigned set of customers to keep them within approved credit terms

Ensures safety first policy at the work place is adhered to and maintained.

Ideal candidate:

Relevant tertiary education

Diploma in Business studies and, or a University Degree in a business related field from a recognized University is an added advantage

At least 3 years Courier operations management experience covering all shifts

Good organizational and people management skills

Ability to work in a dynamic operational environment.

Excellent communication skills and IT skills

Apply here: https://www.linkedin.com/jobs/view/3126019770/...