Customer Care Officer - URGENT

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Our client a medium sized hospital in Nairobi is seeking to recruit Customer care to join their team.
Salary; Kshs.25, 000

Key duties and responsibilities
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Work with customer service manager to ensure proper customer service is being delivered.
• Provide information about the company to any potential client calling with enquiry.
• Receive customer complaints and relay them to the right persons for resolution.
• Ensure resolutions of complains within the promised timeframes by the Implementation & Support dept.
• Periodically visit customers.
• Keep the customers updated on the status of resolutions to various complains.

Qualifications
• Diploma in Customer care, Business Admin, PR
• At least 2 years of experience in a hospital.
• Good communication skills
• Attention to details.
• Excellent communications skills both verbal & written.
• Fluent in English & Swahili.

If you are the person we are looking for kindly send your CV and application letter to jobs@jantakenya.com by 15th June, 2015 clearly indicating ‘Customer Care ‘on the subject line.
Only shortlisted candidates shall be contacted

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