Customer Care Agents -Arabic/Turkish/Kurdish Speaking

By Live Lover -
Our client, in the BPO/ Call Centre Industry, is looking for call center customer agents/ Executives. 20 positions
Vacancy: Arabic/Turkish/Kurdish speaking CUSTOMER AGENTS Executive


Key Duties and Responsibilities
o Resolve customer complaints via phone, email, mail, or social media.
o Use telephones to reach out to customers and verify account information.
o Greet customers warmly and ascertain problem or reason for calling.
o Work with customer service manager to ensure proper customer service is being delivered.
o Provide information about the company to any potential client calling with enquiry.
o Receive customer complaints and relay them to the right persons for resolution.
o Ensure resolutions of complains within the promised time frames by the Implementation & Support dept.
o Keep the customers updated on the status of resolutions to various complains.
Qualifications
o Diploma in Customer care, Business Admin, PR
o At least 2 years of experience in a busy institution
o Good communication skills
o Attention to details.
o Excellent communications skills both verbal & written.
o Fluent in English & Swahili.
o Positive attitude very critical
o Techno savvy
o Versatile
o Excellent command of Turkish/Kurdish language -well spoken/Written
o Previous contact centre experience
If you are up to the challenge, posses the necessary qualification and experience, please send your CV ONLY, quoting the job title on the email subject to leadconsultant@hrbpsolutions.co.ke before 4th April 2015, indicate your current /expected salary and notice period .

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