Client Service Officer

By -
Our client, a hospital is seeking to hire dynamic and result driven individuals to fill the position of Client Service Officer.

Key roles;
Develop and implement customer service policies and procedures
Define and communicate customer service standards
Review and assess customer service contracts
Oversee the achievement and maintenance of agreed customer service levels and standards
Direct the daily operations of the customer service team
Plan, prioritize and delegate work tasks to ensure proper functioning of the department
Ensure the necessary resources and tools are available for quality customer service delivery
Review customer complaints
Track customer complaint resolution
Handle complex and escalated customer service issues
Monitor accuracy of reporting and data base information
Analyze relevant data to determine customer service outputs
Identify and implement strategies to improve quality of service, productivity and profitability
Liaise with company management to support and implement growth strategies

Qualification & Skills
• A university degree in marketing/Public Relations or any related field
• More than two year of Customer Service Experience.
• Quality Focus.
• Problem Solving.
• Market Knowledge.
• Documentation Skills.

If qualified kindly send your CV to jobs@jantakenya.com clearly indicating ‘Client Service Officer‘ on the subject line by 25th June, 2015. Do not attach any certificates.
Only shortlisted candidates shall be contacted.

Comments

Post a Comment

Popular posts from this blog

Dispatch Manager

By Live Lover -
Our Client, a leading motorbike and three wheeler assemblers in Kenya seeks to recruit a  Dispatch Manager . The ideal candidate will be responsible for overseeing the scheduling, staging, tracking and reporting of the day's activities. He/she will also be in charge of recording and maintaining data related to the day's work load such as delivery confirmations, mechanical breakdowns, customer requests, charges and expenses incurred. Key Responsibilities Scheduling and assigning work crews, delivery vehicles and service equipment for the daily tasks  Receiving and preparing work orders and monitoring jobs in progress Informing staff about logistic problems or updates and handling questions or complaints from staff and clients Recording and maintaining data related to the day's work load such as delivery confirmations, mechanical breakdowns, customer requests, charges and expenses incurred Identifying items and containers of incoming and outgoing shipments and v...
Read more

Systems Developer

By Live Lover -
Image
Job Title Systems Developer Location Nairobi,KE Organization Name Information Systems Department Description Welcome aboard  Kenya  Airways!  Kenya Airways is truly the Prideof Africa. Our global network now reaches 59 destinations, 46 of which are spread across the  Africa  continent. With a modern fleet of  36 aircrafts, including four Boeing 777 series, makes us one the youngest fleets in  Africa . Kenya Airways opens a world of opportunity across the continent, creating sustainable development by connecting its people and businesses within  Africa  and around the world. At Kenya Airways we believe our greatest asset is our people. When you join Kenya Airways we provide you with training and all the systems and tools you require to perform. And best of all, we provide an environment that enables each and every one of our employees to achieve their full potential. Brief Description Development and Maintenance of reporting, ...
Read more

People Operations Administrator

By Live Lover -
Image
To apply click here Date: 30-Jul-2021 Location: Nairobi, Sub Saharan Africa, KE Company: British Council The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connec...
Read more