Head of Client Relations Management
Report to: Chief Operations Officer
1 Key Responsibilities
• Responsible for CRM matters for Company Group among key responsibilities includes:
o Credit control
o CRM Activities (client relationship & feedback, customer retention)
o Contract management
Detailed Job Description
• To ensure the customers’ expectations are met, that they get their money’s worth, collection, ensure all customers have valid contracts, customer visit and feedback, customer retention.
• To manage and administer customer accounts including schedule of activities, costs, invoicing and follow-up.
• Responsible for fore fronting the Client Relations team, which shall be overseeing the building lasting business partnerships with our corporate clients
• Responsible for all aspects of a Client Management Process to ensure a high level of satisfaction, by exploring the core aspects of clients, who they are ,evaluate their services provided to them, this is by ensuring constant communication with clients on daily basis.
• Implement a solution to a client by ensuring that all key project aspects are delivered within a timely and professional manner
• Work pro-actively to ensure clients are successfully using and leveraging our services. This shall be achieved by performing site visits, courtesy calls to clients, answering client queries in good time while highlighting organizational values, and benefits of our products from a technical perspective.
• Working in conjunction with the technical team/Projects team to deliver optimum solutions to the corporate clients and in turn provide ultimate services
• Understand Client concerns, requirements and plans for services provided, and represent the view of the client to the concerned team with the objective to meet the clients requirements
• Serve as a single point of contact for sustaining the client retention, to include attending appropriate client meetings, leading client root cause analysis and corrective action sessions in providing optimum services
• Responsible for gathering customer feedback, details, and use cases and delivering that to the internal organization as points to drive product and company direction
• Responsible for evaluating corporate account management
2 Personal Characteristics:
This individual must have a strongly developed sense of responsibility and work commitment. He/she must be highly motivated and eager to learn.
He/she should be able to follow instructions and plans of action.
Professional and personal ethics are essential.
Most importantly, this individual should have a positive attitude towards work and view it as a means of intellectual achievement as well as that of living.
Respect, Openness, Flexible
If you meet the above requirement kindly send your cv to hrkenya@globalcareerscompany.n
1 Key Responsibilities
• Responsible for CRM matters for Company Group among key responsibilities includes:
o Credit control
o CRM Activities (client relationship & feedback, customer retention)
o Contract management
Detailed Job Description
• To ensure the customers’ expectations are met, that they get their money’s worth, collection, ensure all customers have valid contracts, customer visit and feedback, customer retention.
• To manage and administer customer accounts including schedule of activities, costs, invoicing and follow-up.
• Responsible for fore fronting the Client Relations team, which shall be overseeing the building lasting business partnerships with our corporate clients
• Responsible for all aspects of a Client Management Process to ensure a high level of satisfaction, by exploring the core aspects of clients, who they are ,evaluate their services provided to them, this is by ensuring constant communication with clients on daily basis.
• Implement a solution to a client by ensuring that all key project aspects are delivered within a timely and professional manner
• Work pro-actively to ensure clients are successfully using and leveraging our services. This shall be achieved by performing site visits, courtesy calls to clients, answering client queries in good time while highlighting organizational values, and benefits of our products from a technical perspective.
• Working in conjunction with the technical team/Projects team to deliver optimum solutions to the corporate clients and in turn provide ultimate services
• Understand Client concerns, requirements and plans for services provided, and represent the view of the client to the concerned team with the objective to meet the clients requirements
• Serve as a single point of contact for sustaining the client retention, to include attending appropriate client meetings, leading client root cause analysis and corrective action sessions in providing optimum services
• Responsible for gathering customer feedback, details, and use cases and delivering that to the internal organization as points to drive product and company direction
• Responsible for evaluating corporate account management
2 Personal Characteristics:
This individual must have a strongly developed sense of responsibility and work commitment. He/she must be highly motivated and eager to learn.
He/she should be able to follow instructions and plans of action.
Professional and personal ethics are essential.
Most importantly, this individual should have a positive attitude towards work and view it as a means of intellectual achievement as well as that of living.
Respect, Openness, Flexible
If you meet the above requirement kindly send your cv to hrkenya@globalcareerscompany.n
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