ICT Assistant Regional Office

Post title	ICT Assistant Regional Office
Unit	Administration Sector
Duty station	UNESCO Office in Nairobi
Grade and Type of Contract	L-6 (SSA/SC) – 6 - 10 months with possibility of renewal
Closing date	Friday, 1 February 2013
Purpose of post	Under the overall direction of the Director of the UNESCO Regional Office for Eastern Africa (hereafter referred to as the UNESCO Nairobi Office), and the direct supervision of the Finance and Administration Officer, the incumbent will serve as ICT Assistant to provide broad based support to the Regional Office in the area of ICT.
Responsibilities	He/she will:          1.            Manage and operate all ICT infrastructure, equipment and services in the Regional office. Ensure that ICT-delivered services and end-user needs are understood and met. Foresee ICT configuration changes. 2.            Act as the focal point for ICT related matters to ensure all Organizational strategic needs are met. 3.            Plan in coordination with UNESCO Central ICT for the rollout of new functionalities, applications or services, systems upgrades and implement IT infrastructure changes; install systems, network components and software. S/he should suggest best technical solutions in order to achieve required standards while taking into consideration local technical constraints. Develop action plans for improving ICT services and reducing costs. 4.            Perform needs assessment for new applications and modifications to existing ones, make sure the related policies are followed and that every ICT initiative, project or application is properly registered in the Application Portfolio. 5.            Identify and analyse personnel training needs on ICT related areas, mainly on existing corporate applications and desktop tools, and organize the appropriate courses. Assist Regional office personnel on the operational questions related to daily work. 6.            Act as 1st level of support for the Regional Office and provide 2nd level support in the helpdesk ticketing flow for the region. Assist personnel in solving technical problems and investigating elevated issues by confirming the validity of the problem and seeking for known solutions related to these more complex issues. If a problem is new and/or s/he cannot determine a solution, s/he is responsible for raising this issue to Level 3 UNESCO HQ ICT technical support group. 7.            Prepare and draft ICT operational, technical, hardware, software requirements and specifications for procurement and invitations to bid following existing policies and standards and in close cooperation with HQ Central ICT. 8.            Update and maintain the ICT equipment inventory. 9.            Liaise regularly with Host Organization or Institution's Information Technology Service to ensure efficient and reliable operations of the ICT infrastructure and proper implementation of Service Level Agreements.* Represent UNESCO at ICT inter-agency meetings and groups. 10.          Perform any other duties as may be assigned.
Profile	·         The position requires the completion of two years of post-secondary education in the Informatics field, specifically related to systems administration, network administration, and end-user support. ·         The position requires the completion of two years of post-secondary education in the Informatics field, specifically related to systems administration, network administration, and end-user support. §  The incumbent is expected to have an in depth knowledge of a diverse range of information technologies in order to research, recommend, design, deploy, and support these technologies.  This includes hardware such as workstations, laptops, servers, network switches and routers, virtual private networking, storage subsystems, storage networks, firewalls, modems, wireless networking technologies, backup technologies. This also includes Microsoft server and desktop operating system software as well as software for word processing, spreadsheet functionality, email systems, internet browsers, virus protection, software firewalls, remote management, virtualisation, citrix / thin-client computing, system deployment software, backup software as well as many miscellaneous and varied application software products that are in use in office environments.
How to apply	Candidates send their applications to g.omolo@unesco.org (under the subject subject line, please mention ‘Application for the post of ICT Assistant.’ The application should consist of Curriculum Vitae, a most recent photograph and a covering letter explaining your suitability and motivation for the post.
UNESCO is committed to gender equality in its programming and to gender parity within the Organization. Therefore, women candidates are strongly encouraged to apply.