Call Center Customer Agents/ Executives
Our client, in the BPO/ Call Centre Industry, is looking for call center customer agents/ Executives. 40 positions
Key Duties and Responsibilities
o Resolve customer complaints via phone, email, mail, or social media.
o Use telephones to reach out to customers and verify account information.
o Greet customers warmly and ascertain problem or reason for calling.
o Work with customer service manager to ensure proper customer service is being delivered.
o Provide information about the company to any potential client calling with enquiry.
o Receive customer complaints and relay them to the right persons for resolution.
o Ensure resolutions of complains within the promised time frames by the Implementation & Support dept.
o Keep the customers updated on the status of resolutions to various complains.
Qualifications
o Diploma in Customer care, Business Admin, PR
o At least 2 years of experience in a busy institution
o Good communication skills
o Attention to details.
o Excellent communications skills both verbal & written.
o Fluent in English & Swahili.
o Positive attitude very critical
o Techno savvy
o Versatile
If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject to leadconsultant@hrbpsolutions.co.ke or leadconsultant@ghrcp.co.ke before 28th January 2015, indicate your current /expected salary and notice period.
Key Duties and Responsibilities
o Resolve customer complaints via phone, email, mail, or social media.
o Use telephones to reach out to customers and verify account information.
o Greet customers warmly and ascertain problem or reason for calling.
o Work with customer service manager to ensure proper customer service is being delivered.
o Provide information about the company to any potential client calling with enquiry.
o Receive customer complaints and relay them to the right persons for resolution.
o Ensure resolutions of complains within the promised time frames by the Implementation & Support dept.
o Keep the customers updated on the status of resolutions to various complains.
Qualifications
o Diploma in Customer care, Business Admin, PR
o At least 2 years of experience in a busy institution
o Good communication skills
o Attention to details.
o Excellent communications skills both verbal & written.
o Fluent in English & Swahili.
o Positive attitude very critical
o Techno savvy
o Versatile
If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject to leadconsultant@hrbpsolutions.co.ke or leadconsultant@ghrcp.co.ke before 28th January 2015, indicate your current /expected salary and notice period.
Comments
Post a Comment