Head, Executive Banking

By Live Lover -


Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? The Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking to new horizons.
We are looking for a self-driven experienced professional to drive the Executive Banking and High Net-Worth business for the Bank.

The role

As Head of Executive Banking, the role holder will own anddrive the Executive Banking Proposition through exceptional sales and service performance in all Executive Banking centres. The successful jobholder will be expected to:
  • Drive & deliver exceptional sales performance by identifying and meeting Executive Service customer needs through selling & cross selling of bank retail products & services
  • Own and manage Executive Service customer experience, queries and complaints by providing appropriate interventions in a timely manner
  • Own and manage product & channel sales targets to contribute towards the Executive Service centres sales objectives
  • Own the banking hall experience and ensure that customers are directed to the most appropriate service delivery channel to meet their needs
  • Set the service excellence standards for the Executive Service proposition in all service centres
  • Champion world class customer service practices and ensure adherence to Co-op Bank’s service excellence standards
  • Ensure compliance with operations risk & rigour requirements
  • Provide leadership and build effective relationships with Executive Service staff in the bank branches and key support functions 

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications:-
  • A Bachelor’s degree in a business related field with at least 3-5 years’ experience in a banking environment in customer facing roles
  • Excellent planning and organization skills as well as be an excellent communicator
  • Have a track record of demonstrable networking, selling and influencing skills
  • Demonstrate a solid awareness in operational risk and quality in driving service excellence
  • Must have worked in team oriented environments and with good relationship management skills
  • Demonstrable leadership skills in a similar role is preferred.

How to apply:

If you are confident that you fit the role and person profile and you are keen to add value to your career, send your detailed Curriculum Vitae to jobs@co-opbank.co.ke by 30th January 2015. Please quote this reference on your application and on the subject line of your email as: EB/3/HRD/2015
We are an equal opportunity employer.

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