Senior Implementation Engineer

Role & Description: Senior Implementation Engineer – The implementation Engineer is the technical representative of the customer. His/her job is to focus on the needs of the customer, from a technical standpoint, and to provide both the Client Engagement Team (CET) and the Customer with technical direction.

Reporting: Senior Technology Solution Manager - Dotted to the Team Lead (if different from the STSM)

Peer / Lateral Relationships: Relationship Managers, Project managers

Internal customers: Support, CET.

Role Context: The Implementation Engineer is an engineer working in the CET who is responsible for supporting the CETs in as far as the technical aspects of the relationship with the customer are involved.

Areas of Responsibility

Service Management

• Ensure that all services are implemented and that they operate correctly.
• Ensure that all the relevant monitoring tools are deployed at the customer’s premises.
• Prepare Service Reports for the service management meetings.
• Responsible for service improvement deliverables as far as the customer is involved.
• Respond to escalation from the customer and/or support

Project Design and analysis

• Requirements gathering.
• Translating requirements into technical design – with documentation.
• Co-ordination of development effort – if needed – from Product Development.
• Effort estimation.
• Prerequisite analysis.

Project Implementation and Integration

• Planning of the implementation of projects.
• Implementing of projects at the customer site (if the implementation is on hub, co-ordinate with Hub implementation team to ensure the same is implemented).
• Co-ordination with technical resources at the customer site to be able to deliver the solution.

Closing the sale.

• Prepare technical proposal documentation for projects.
• Assist in sales calls where there is a technical aspect of the project that needs to be explained to the customers.
• Deliver the various Technical aspects of the Cellulant Delivery Model.

Technical Relationship

• Build technical relationships with the Engineers and the Engineering management teams at the customers.
• Develop a positive view of Cellulant among the IT staff at the customer’s premises
• Assist in reporting requirements when they arise with the customer.

Key Performance Indicators

• Service Management

ü  Prepare Service Reports weekly and monthly for all assigned customers

ü  Ensure all services are monitored quality of services(QoS) maintained weekly and monthly

ü  Ensure response to support escalations are within agreed timelines

• Project Design and analysis

ü  Ensure the Business Requirements Document is properly filled

ü  Ensure all project design documentation is done in a timely and accurate manner

ü  Ensure estimated effort is adhered to

• Project Implementation and Integration

ü  Ensure project deliverables are met

ü  Ensure project quality is in line with agreed tolerances

• Closing the sale

ü  Timely production of all solution documents

• Technical Relationship

ü  Have weekly and monthly interaction with technical contacts for all contracts in the portfolio

ü  Ensure all agreed reporting requests by customers are responded to in a timely manner

Candidate Requirements:

• Preferred: BSc. Computer Science/Software Engineering/IT;
• Extensive experience with Java/PHP programming language;
• Extensive experience with databases – data structures, relational data models, Stored Procedures, PL/SQL;
• Extensive experience of web technologies - XML, JavaScript;
• Experience with application security technologies (e.g. SSL) to ensure secure applications;
• Experience in software life-cycle development (SDLC);
• Preferred experience with Apache Tomcat application server and SOA;
• Preferred experience with Linux , Solaris or UNIX OS’s;
• Candidate should have at least 4-5 years of experience in application development.
• Candidate should excellent interpersonal and communication skills
• Candidate should have experience in high pressure environments/projects
• Candidate should have good presentation skills
• Candidate should have excellent report writing skills
• Candidate should be a an excellent team player

Send CV to hez.muriuki@gmail.com as soon as possible