ICT Intern

ORGANIZATIONAL CONTEXT

Adeso is an expanding and vibrant African based international development and humanitarian organization. At Adeso, we work with African communities who are yet to realize their full potential; working inside these communities to create environments in which Africans can thrive. Our belief that economic, social and environmental security is the bedrock of a healthy community drives the nature and intent of our programming. We work to prevent and overcome situations that adversely affect community well-being by: reinvigorating the economy, developing skills for life and work, providing humanitarian aid, and influencing policy.

For the past 20 years we have strengthened rural livelihoods through environmental awareness, training, technology transfer and innovative humanitarian projects in pursuit of a peaceful, self-reliant, and greener future. At present, Adeso has programs in Somalia, Kenya and South Sudan.

Adeso is an exciting and dynamic organization experiencing managed rapid growth. It offers sound employment conditions with opportunities for personal growth and development.

POSITION SUMMARY

Adeso is providing excellent career-starting experience to a qualified and committed individual, typically a fresh university graduate, to join the team as an ICT Intern. Based in Nairobi, Kenya, ICT Intern will be a part of the Adeso team. The ICT Intern is expected to assist administrative tasks as well as with 1st level user support – gaining experience and hands-on skills in a real and demanding work environment.

POSITION PURPOSE

The main objectives of the position are to assist maintenance of basic hardware (e.g. PCs, LAN equipment), software and communication systems and perform ICT related administration duties (e.g. payment of communication bills). These tasks should be performed in accordance with Adeso’s ICT Policy also in coordination with the ICT Assistant, Senior ICT Officer and ICT Manager.

SPECIFIC DUTIES AND RESPONSIBILITIES

ICT Infrastructure:

In coordination with ICT Manager, Senior ICT Officer and ICT Assistant, configure and maintain basic ICT Infrastructure, keeping it in optimal working condition and compliant with Adeso ICT Policy, through installation, proper configuration, regular updates, preventive maintenance, service, files backup/archiving, systems backup and disaster recovery. The basic ICT Infrastructure includes (but is not limited to):

1. Power supply and uninterrupted power supply (UPS) systems: power cabling, power sockets, extension cables, earth/fuses, power surge protectors, power stabilizers, inverters, batteries and digit UPSs (i.e. individual UPSs).
2. Local Area Network: Ethernet structured cabling and data-points, as well as Wireless Access Points.
3. Personal Computers hardware and software: laptops, desktops or any other workstation-grade personal computer running Microsoft Windows 7 Professional (or higher) including the standard set of software suites and utilities such as Microsoft Office, Kaspersky Anti-Virus, various digital-media utilities (PDF, Flash, etc.), file compression, archiving, synchronization tools, etc; also special personal computer types such as net-books, tablets, smart-phones, etc. with their special operating systems and software applications.
4. Printers / Scanners / Copiers (multifunctional printers) and any software required for the utilization and sharing of this equipment (i.e. drivers, setup/diagnostic utilities, etc).
5. Communication Equipment: fixed/mobile phone lines integrated into the office PABX and phone extensions, mobile phones (incl. smart-phones), satellite phones, radio communication, satellite TV receivers; and any software required for the utilization of this equipment.
6. Tools, cleaning equipment and other ICT related accessories (i.e. external disks, flash disks, digital cameras, GPS devices, etc).

Technical Support:

In coordination with ICT Manager, Senior ICT Officer and ICT Assistant, participate in the ICT Help-Desk function, including (but not limited to) receiving support requests, actual work on resolving problems, obtaining external (2nd level) support, progress updates, escalation, documentation, archiving and maintenance of Knowledge Base.

ICT Administration:

In coordination with ICT Manager, Senior ICT Officer and ICT Assistant, perform these ICT Administration duties:

a. ICT Assets Management:

· Maintain ICT Assets Register

· Manage ICT Store and perpetual stock takes (inventory checks)

· Manage Warranties and Insurance of ICT Assets

· Manage Upgrades, Preventive Maintenance and Service of ICT Assets

b. Perpetual Billing:

· Office fixed and mobile phone bills

· Staff mobile phone and GSM modem bills

· Satellite phone bills

· Internet link bills

· Radio and other communication licenses renewals

· Software licenses renewals

· Hosting Services bills (i.e. web hosting, domain name registration, etc.)

· Subscriptions for ICT related services (i.e. online forums, satellite TV, etc.)

c. Replenishment of consumables:

· Office stationary and consumable digital media (CD/DVD-R/RW)

· Printer toners

· Cleaning materials

d. Management of shared Contacts and Calendar

Any other relevant duty in accordance with the Adeso ICT Policy, delegated by ICT Manager, Senior ICT Officer and ICT Assistant.

SKILLS AND QUALIFICATIONS

• University degree in an ICT related discipline.
• Excellent inter-personal and general communication skills.
• Ability to work with minimum supervision in a multi-cultural environment.
• Fluent spoken and written English.

How to apply:

This is a challenging opportunity for a dedicated and highly motivated professional. If you would like to join this dynamic team, please submit your application to internship@adesoafrica.org, quoting the position in the email subject matter, by19th September, 2014.

Each application should be addressed to the Regional Human Resources Manager and include the following:

· An updated CV; and

· An application letter which should include cover letter, remuneration requirements and contact information for three work-related referees.

Applications not including all of the above information will not be reviewed. Only short-listed candidates will be contacted.

Ade****s****o is an equal opportunity employer and female candidates are encouraged to apply.