Front Office Executive - Guest House

Our Client is a small guest house currently recruiting a Front office Executive whose typical responsibilities and duties are likely to include:

 Take care of the overall operations of the guest house during the absence of the Manager
 Direct and coordinate the activities of all the Housekeeping personnel engaged in cleaning and maintaining the general outlook of the guest house premises
 Inspect guest house rooms and premises regularly, ensure that furnishings, facilities and equipment are cleaned, repaired, maintained and replaced as necessary.
 Maintain very high standard of cleanliness, maintenance and orderliness of all guest rooms, function rooms, public areas, the back of the guest house areas and their surroundings
 Brief the housekeeping team on functions, VIP arrivals and other events requiring necessary additional or special preparation.
 Control and see the adequacy of inventory of all the necessary

Housekeeping material and supplies
 Check laundry is being done properly and returned to correct rooms.
 Organize events when required.
 Ensure water, electricity, gas and generator are kept in good repair and functioning.
 Welcome guests as they arrive
 Allocate rooms to guests
 Give guests their keys
 Prepare guests’ bills and take payments
 Helping guests with any special requests – such as storing valuables in the hotel safe or luggage area, ordering taxis

Front Office Executive needs to be:
 Welcoming, friendly and helpful
 Efficient and professional
 Excellent communicator
 Good at administrative tasks
 Calm and efficient in all situations
 Good with IT
 Well organised and able to handle several tasks at once
 A real ‘people person’, with tact and sensitivity
 Able to think quickly and come up with solutions
 Smart in appearance
 Self-motivated, attentive to detail and a “getting things done” person

Requirements:
 Previous Experience in a similar role
 A Front Office qualification/Hospitality
 Should reside around Machakos and its environs or willing to relocate.
 Availability to work long, odd hours including weekends, public holidays whenever necessary
 Fluent in English both written and spoken
 Committed Christian

Applications:
If you are qualified, kindly send your cover letter and a detailed curriculum vitae to; stockwellproperties@gmail.com clearly indicating the job position applied for on the email subject line.

Deadline: The application deadline is 15th October 2014
Only the shortlisted candidates will be contacted for interviews.

Salary: The starting salary for this position is negotiable and dependent on experience and demonstrable contribution.