Applications Specialist II

By Live Lover -
1992974
GE Healthcare
Healthcare Eastern & African Growth Markets
GE (NYSE: GE) works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. For more information, visit the company's website at www.ge.com
Applications Specialist II
Experienced
Sales
Special Sales Group
Kenya
Nairobi
Yes
Responsible for providing the formal technical and clinical support during the sales process within in a limited geographic region or limited industry/product segment. Responsibilities may include providing the required pre-sale product demonstrations (or clinical trial support) as well as post-sale installation, training and/or customer service activities to support sales objectives for their geography
Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed. Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships. Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer. Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training. Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies. Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs. If also taking on team leadership role responsibilities also include: Facilitate team communication and the sharing of best practices. Assist with the assimilation of new hires into the organization. Act as a mentor to field team, providing clinical, technical and professional guidance as necessary to improve the customer experience. Communicate with Sales and Application Leaders to align applications activities with sales needs and business objectives. Communicate with local Applications Specialists and Account Managers to ensure all customer and business needs are met. Energize team and maintain adherence of field processes
Required active professional clinical/technical certifications/registries necessary to scan live patients in a clinical setting (i.e., For Ultrasound: RDMS registry - Registered Diagnostic Medical Sonographer, RDCS registry – Registered Diagnostic Cardiac Sonographer, RCS registry - Registered Cardiac Sonographer). Demonstrated current basic clinical scanning proficiencies on current products/platforms (i.e., For Ultrasound: Skilled in 2D, Doppler and color flow imaging). At least one of the following core experiences: Minimum of 5 years clinical/ technical experience following certification with demonstrated clinical/technical skill in specific areas (i.e., for Ultrasound - General Imaging, Vascular, Ob/Gyn, Cardiology Sonography) or at least 3 years commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios. Proficiency in computer skills in Microsoft Office Suite products. Willingness to travel extensively within your specified geographic region with occasional overnight stays and weekend travel depending on geography and business needs as well as to nationwide sales meetings and tradeshows
Associate's or Bachelor's degree preferred in related business or technical/clinical field.
Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers).
Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process).
Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve.
Ability to multi-task effectively and manage multiple priorities at one time.
Willingness to be flexible/adapt to changing work environments.
Clinical experience in large hospital/university setting preferred.
Advanced certification/registries desired.
Five or more years of demonstrated clinical scanning skills in specific modality (for Ultrasound: Skilled in vascular sonography, pediatric cardiac echo & TEE desired). Experience on all current GE products for which responsibilities cover.
Experience within GE Clinical Applications or Clinical Marketing roles.

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