Field Services Support Manager

We are a blue chip company, a leader in the broadcasting media sector. Due to expansion and growth, the following position has risen in our organization. The Position will be based in Nairobi and it’s going to be on a contract basis.

FIELD SERVICES SUPPORT MANAGER-CONTRACT

Outputs

·         Dedicated Field Services Person appointed

·         Undertake Monthly Audits on 5% of all Installations countrywide

·         Submit Monthly Reports

·         Ensure Installer Training is up to date

·         Installer Website maintained

·         Training done on installer Application interface ERP system

·         Installer Manual Up to date with new products and Technology.

Responsibilities:

·         Decoder Repair Process Finalized and Signed

·         Decoder Repair Centers Accredited

·         Decoder Repair Centers once a year Audited

·         Spares and Accessories Logistical Process working with minimal delays

·         All Decoder Repair Technicians trained.

·         Faulty Decoder Backlogs Managed.

·         Agreements in place between Decoder service providers (Pace) and all Repair Facilities.

·         Monthly Reports received from all Repair Centers

·         Support and manage all technical problems

·         Ensure all installers are up to date with IPTV systems and understand the different systems available.

·         Distribute all relevant Technical Information to all installers

Skills:

·         Customer Service Skills

·         Communication Skills

·         Technical Skills

·         Time Management Skills

·         Problem Solving Skills

·         Decision Making Skills

·         Planning and Organizing

·         Training & Coaching skills

·         High level verbal and written communication skills

·         Strong and effective interpersonal skills

·         Strong logic and analytical skills to do technical problem solving

·         Strategic thinking

·         Strong networking ability with industry and technology providers

·         Strong leadership skills

Personal Qualities:

·         Quick Learner

·         Team Player

·         Technical Orientation

·         Innovative

·         Quality Orientation

·         Resilient & able to work under pressure

·         Ability to work independently

·         Accountability

·         Perseverance

·         Self-confidence and assertiveness

·         Results & Performance Driven

·         Diversity management & multi-culture sensitivity

Knowledge

·         Engineering background

·         Pay TV industry

·         Digital Television Systems Engineering

·         Processes to manage mutli-faceted systems

·         Technical understanding of key system interfaces

·         Transmission Knowledge

·         RF Network knowledge

·         Fault Finding Procedures

·         Supplier Product Knowledge

·         Satellite platform knowledge

·         Rest of Africa experience

·         Decoder Fault analysis

Applicants should submit their CV’s (clearly marked “Field Services Support” on the subject line to: mcarecruitment@gmail.com

Closing date for the applications is on 20^th September 2014