Information Technology (IT) Officer
IntraHealth International Inc. believes in a world where all people have an equal opportunity for health and wellbeing. We support health workers to succeed, improve policies and systems for a strong workforce that delivers health services to meet communities’ needs. The USAID funded FUNZOKenya project aims to improve access to quality of healthcare in Kenya by strengthening health training systems. Intrahealth International is seeking to fill the following positions:
Information Technology (IT) Officer
Reporting to the HR & Administration Manager, the IT Officer will oversee installation, maintenance, upgrading and security all information technology aspects of Intrahealth International. The IT Specialist will support in making decisions about purchase of new IT infrastructure, consultation services and training.
Duties and responsibilities
• Analyze the Kenya office’s IT the requirements and organize IT the resources.
• Provide technical support to physical, telephone and email requests from users for all PC hardware, software, phone systems and associated peripherals.
• Redirect support requests to the appropriate IT Support staff in Chapel Hill.
• Work closely with the IT team from Chapel Hill in managing and maintenance of network infrastructure.
• Manage the help desk system and log support calls and document their outcome to facilitate the resolution of common queries.
• Assist in the compilation and maintenance of an accurate inventory of hardware and software and perform periodic audits
• Assist in the procurement of IT hardware and software in consultation with the IT specialists from Chapel Hill
• Build the capacity of end users through individual coaching and other mechanisms, for example, periodic tips and tricks. Includes support for online meetings, for example, video conferencing and Skype
• Ensure the smooth functioning of all IT infrastructure such as servers and network connections
• Carry out the quarterly IT equipment maintenance and clean up
• Ensuring security of the physical and virtual components of IT such as security of the server rooms and installing virus protections and firewalls
• Organizing data, storing them securely and creating backups
Education / Experience Requirements
• A Bachelors Degree in Information Technology or any other relevant field
• Four years experience in offering IT support in a busy organization.
• Good interpersonal and communication skills.
• Good time management and organizational skills.
• Ability to multitask and good organizational skills
If you meet the above qualifications, apply by sending your CV and cover letter indicating your daytime telephone numbers, address and names of three referees who must have been your supervisor to kenyajobs@intrahealth.org. Closing date for application is August 8, 2014 Only shortlisted candidates will be contacted
Information Technology (IT) Officer
Reporting to the HR & Administration Manager, the IT Officer will oversee installation, maintenance, upgrading and security all information technology aspects of Intrahealth International. The IT Specialist will support in making decisions about purchase of new IT infrastructure, consultation services and training.
Duties and responsibilities
• Analyze the Kenya office’s IT the requirements and organize IT the resources.
• Provide technical support to physical, telephone and email requests from users for all PC hardware, software, phone systems and associated peripherals.
• Redirect support requests to the appropriate IT Support staff in Chapel Hill.
• Work closely with the IT team from Chapel Hill in managing and maintenance of network infrastructure.
• Manage the help desk system and log support calls and document their outcome to facilitate the resolution of common queries.
• Assist in the compilation and maintenance of an accurate inventory of hardware and software and perform periodic audits
• Assist in the procurement of IT hardware and software in consultation with the IT specialists from Chapel Hill
• Build the capacity of end users through individual coaching and other mechanisms, for example, periodic tips and tricks. Includes support for online meetings, for example, video conferencing and Skype
• Ensure the smooth functioning of all IT infrastructure such as servers and network connections
• Carry out the quarterly IT equipment maintenance and clean up
• Ensuring security of the physical and virtual components of IT such as security of the server rooms and installing virus protections and firewalls
• Organizing data, storing them securely and creating backups
Education / Experience Requirements
• A Bachelors Degree in Information Technology or any other relevant field
• Four years experience in offering IT support in a busy organization.
• Good interpersonal and communication skills.
• Good time management and organizational skills.
• Ability to multitask and good organizational skills
If you meet the above qualifications, apply by sending your CV and cover letter indicating your daytime telephone numbers, address and names of three referees who must have been your supervisor to kenyajobs@intrahealth.org. Closing date for application is August 8, 2014 Only shortlisted candidates will be contacted
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