IT Officer

By Live Lover -
Job Title:                   IT Officer
Department:             Administration
Location:                   Marsabit with frequent travels to other field sites
Reports To:               HR & Admin  Manager
Closing Date:           1st August 2014

MISSION STATEMENT
Motivated by Christ's love, this position plays a role in promoting the holistic ministry of Food for the Hungry through the framework of the organization’s vision, mission and values.  Food for the Hungry seeks to walk with churches leaders and families in overcoming all forms of human poverty by living in healthy relationship with God and His creation.

SUMMARY
As a member of Food for the Hungry’s Information Technology (FH IT) team, the IT Officer will be responsible in supporting the staff of FH Kenya, as well as assisting daily operations of the IT infrastructure including but not limited to software installation and upgrades, system builds, creating and maintaining organizational databases for assigned project sites; managing all ICT equipment and electronic communication devices, facilitating repairs and maintenance of ICT equipment, preparing periodic ICT reports and organizing ICT related trainings, as well as providing general end user and desktop support which are critical to the operations of FH Kenya.

REPORTING STRUCTURE
This position will report to the Human Resources / Administration Manager. There will be dotted line technical reporting to the Global IT Administrator, Africa region.

FUNCTION AND ESSENTIAL RESPONSIBILITIES:
Key Result Area #1 - Infrastructure Maintenance and Support (60%)
l  Provide IT management support for all FH staff including hardware, software, network, connectivity issues, support tools, and other systems
l  Provide maintenance and security of all network systems, servers, computers, and all other ICT related equipment
l  Provide day-to-day guidance and management on technical activities for other IT associates office and field sites
l  Work in close collaboration with the Global IT office to maintain a secure network, identify and recommend any change in IT that might be required to improve organization performance
l  Test systems and applications including installations and repairs of operating systems (Win XP/Vista/7/8, Ubuntu Linux), Office suite packages (MS Office/OpenOffice/LibreOffice), network monitoring and other software applications
l  Maintain and regularly update thorough documentation relating to the network configuration and its administration, update/register inventory of all computer equipment including software used in all sites
l  Provide quick response to users' requests for help, diagnose problem, provide resolution to staff using email, phone, remote access software or in-person when available
l  Provide users with information on how to avoid the same issue in the future and how to troubleshoot issues for themselves
l  Ensure that users' systems are ready and able to accomplish the goals of the user, including connecting to all centrally provided tools and services
l  Manage and implement a data backup system with standard procedures and ensure all precautions are taken concerning sensitive information
l  Maintain updates of antivirus software on all computers for protection and follows the standard maintenance check list for periodic checks of machines
l  Produce reports of work and activities to be reviewed by supervisor

Key Result Area #2 - Suggest and document best practices for technology users (15%)
●     Listen to understand users' ministry goals and technical needs
●     Suggest more effective ways for users to accomplish their ministry goals by utilizing technology
●     Document and update technology policies, procedures and "How-To" guides

Key Result Area #3 - Communicate to increase end-user awareness and ability to use technology tools and resources (25%)
●     Ensure that all users have up to date information about how to utilize their technology most effectively
●     Monitors proper implementation of FH Kenya’s ICT Policy
●     Organize and train staff on computer care, usage and new technologies
●     Proactively engage with end-users, asking if they need help
●     Assist and equip end users in finding appropriate training resources 


QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty/function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

●     Has a vibrant personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous Christ-like attitude in dealing with people within and outside of Food for the Hungry
●     Must be able to work in a cross cultural environment
●     Strength and discipline to refuse requests and temptations to cheat, abuse the policies of FH, FH equipment and/or government regulations.
●     Strong analytical ability to resolve complex technical issues in addition to effective communication and customer care skills
●     Must be goal-oriented and proactive with a relentless focus on results
●     Must have demonstrated ability to quickly and independently get tasks done on short deadlines with attention to details and quality
●     Ability to reason logically and make decisions in difficult situations.
●     Ability to define problems, collect data, establish facts, and draw valid conclusions
●     Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
●     Ability to sit at a computer for 8 hours a day doing repetitive motions on a keyboard
●     Ability to travel to the field with sometimes limited resources and housing
●     Must be flexible in work schedule and willing to be availabe sometimes at non standard hours

EDUCATION and/or EXPERIENCE
Hold a university degree (or equivalent) in Computer Science, Information Technology or a related technology degree is preferred; or four years experience with extensive knowledge in networking, system administration, computer maintenance and user support or directly related training; or a combination of education and experience. 
             
TECHNOLOGICAL SKILLS
l  Strong working knowledge in installation, repairs and maintenance of operating systems (MS Windows XP/Vista/7/8) and Office application suites (MS Office 2003/2007/2010)
l  Experience or expertise in Ubuntu Linux, Mac OS X, LibreOffice, Openoffice is an advantage
l  LAN administration experience, system administration, including maintenance and installation of all network equipment including switches, routers, gateways, firewalls
l  Cisco CCNA/CCNP, MCSE or other certifications/trainings in Information Technology, Trainings on advanced/specialized computer applications are advantages
l  Experience in other desktop, web based software and tools, email systems, open source, customized applications are all advantages

Interested and qualified candidates should send their applications, details of current salary, updated CV with three referees  and day telephone contacts, not later than 1st August 2014 to: Human Resources Manager, P.O Box 14978 - 00800 Nairobi or email address hr_fhkenya@fh.org.


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