Information Technology Assistant , G-6

DEADLINE FOR APPLICATIONS:	06/19/2015
DATE OF ISSUACE:	06/04/2015
ORGANIZATIONAL UNIT:	UNON
DUTY STATION:	Nairobi
JOB OPENING ANNOUNCEMENT NUMBER:	GS-15-20

Appointment against this post is on a local basis. External candidates will be considered only when no suitable internal candidate from the duty station is identified. The candidate is responsible for any travel expenses incurred and visa or work permit issues in order to take-up the appointment. Staff members are subject to the authority of and assignment by the Secretary-General. All staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

Remuneration:

Depending on professional background, experience and family situation, a competitive compensation and benefits package is offered. More Info...

United Nations Core Values : Integrity, Professionalism, Respect for Diversity

Responsibilities:

The United Nations Office at Nairobi (UNON) is the UN headquarters in Africa and the representative office of the Secretary-General. UNON supports the programme implementation of the UN Environment Programme (UNEP) and the UN Human Settlements Programme (UN-HABITAT) globally, as well as other UN offices in Kenya, by providing administrative, conference and information services. The post is located in the Division of Conference Services (DCS) under the direct supervision of the Chief of the Information Technology Unit at the Nairobi duty station. Responsibilities: 1.End User and Conference Support 1.1 Assist in monitoring service desk operations, logging of trouble tickets, categorization into incidents, problems and requests, servicing of calls, escalate where necessary and ensure timely resolution; 1.2 Support meeting operations including requirements definition, resource planning, preparation, setup, delegate support and eliciting feedback for continual improvement; 1.3 Assist in recruiting and supervising interns and short-term staff to assist with the workload during peak periods; 1.4 Coordinate with the Information and Communication Technology Section (ICTS) , the Enterprise Application Centres and external vendors on the resolution of trouble tickets. 2. System and Database Administration 2.1 Perform system and database administration on DGACM and 3rd party applications; 2.2 Escalate Level 2 trouble tickets and ensure timely resolution; 2.3 Apply the latest patches and upgrades to applications; 2.4 Analyze users’ requests for information, formulate effective database queries & design reports; 2.5 Develop training materials and conduct training for new and existing users in the use of DGACM applications; 2.6 Prepare and maintain technical documentation and user manuals; 2.7 Monitor the usage and user-satisfaction of applications and make recommendations for improvement. 3. Application development and support 3.1 Assist in managing projects involving feasibility study, systems analysis, design, development, quality assurance and implementation of new moderately complex systems and participating as a member of the development team; 3.2 Support and maintain existing in-house systems including the DCS website; 3.3 Prepare software development coding standards; 3.4 Provide guidelines and ideas on introduction of new technologies; 4. Perform other duties as required.

Core Competencies:

Professionalism: Knowledge of organizational information infrastructure, including hardware, software and application systems. Ability to conduct research and gather information from a wide variety of standard and non-standard sources. Ability to respond to changing requirements and assignments. Ability to apply good judgment in the context of assignments given. Shows pride in work and in achievements; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges; Remains calm in stressful situations. • Teamwork: Works collaboratively with colleagues to achieve organizational goals; Solicits input by genuinely valuing others' ideas and expertise; Is willing to learn from others; Places team agenda before personal agenda; Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. • Communication: Speaks and writes clearly and effectively; Listens to others, correctly interprets messages from others and responds appropriately; Asks questions to clarify, and exhibits interest in having two-way communication; Tailors language, tone, style and format to match audience; Demonstrates openness in sharing information and keeping people informed. • Technological Awareness: Keeps abreast of technology. Understands applicability and limitations of technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology.

QUALIFICATIONS

Education:

Completion of secondary education is required. Supplemental training in Computer Science, System Administration, Database Administration, Service Operations, System Analysis, Software Development, or other related IT field is required. ITIL Service Operations Knowledge and other IT certifications are highly desired.

Work Experience:

Seven years of relevant and progressively responsible experience in the Information Technology field specifically in the areas of system/database administration, service desk operations and software development is required. Experience in Drupal is highly desirable.

Languages:

English and French are the working language of United Nations Secretariat. For the post advertised, fluency in oral and written English is required.

Other Desirable Skills:

Excellent computer skills (MS Office including Access, Word, Excel and email) are required.

The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a Non-Smoking Environment. English and French are the two official working languages of the United Nations. UNEP,UNHABITAT and UNON do not charge a fee at any stage of the recruitment process. If you have any questions concerning persons or companies claiming to be recruiting on behalf of these offices and requesting the payment of a fee please contact Recruitment@unon.org ONLY applications to specific VAs will be considered, general applications should not be sent.

How to apply: 1. All applicants must indicate the following on their applications; Job Opening Notice Number Functional title of the post Attach an up-to-date CV, United Nations P-11 form or United Nations Personal History Profile (PHP) 2. Due to the volume of applications received, receipt of offline paper applications cannot be acknowledged individually. 3. UN staff members must attach copies of their last two Performance Appraisal System (PAS) evaluation & Fact Sheets to their applications. 4. Applications received after the deadline [closing date] will not be considered. 5. There is no application, processing or other fee at any stage of the process. All applications should be submitted either by post, e-mail or fax. By Post The Chief, Classification and Recruitment Section Human Resources Management Service United Nations Office at Nairobi (UNON) P.O. Box 67578 00100 Nairobi, Kenya By Email recruitment@unon.org By Fax (+254-20) 7624212 Special Notice

PLEASE NOTE THAT APPLICATIONS RECEIVED AFTER THE DEADLINE WILL NOT BE ACCEPTED