Technical Support Engineer

By Live Lover -

  1. Our Client is a leading provider of Currency recognition and cash processing solution with great potential and rapid development, with over 20 years of operation in world’s leading economies. The Client is seeking to recruit for the position of Technical Specialist in Kenya. The Ideal candidate MUST have a minimum of 2 years experience in technical support or customer service, with good performance record.


Key Tasks and Responsibilities
Basic responsibility is to provide the technical support to local partners and/or end users. The person is measured by how effectively he can locally provide pre and post sales technical support to win deals and maintain customer satisfaction within company guidelines.
  • Provide technical support to partner or end user to solve the ATM technical problems, if necessary will travel to other cities for on-site support.
  • Provide field service for local customers and manage & process customer complaints and/or new requirement processes.
  • Engage local partner constantly through frequent communications and service performance management.
  • Prepare the related service report to the customer and prepare technical analysis, collect competitor information and submit bi-weekly report to HQ.
  • Assist the local supervisor and manager to prepare the technical tender documents.
  • Manage local projects such as Pilot-Test, Technical Upgrades, User Accept Test and others.
  • Prepare and help out in technical documentation such as the spare-part lists, working instructions and technical bulletin writing.
  • Assist in spare-part warehouse management including purchase plan preparation, warehouse audit etc.
  • Provide customer education or technician training when necessary.
Qualification and Experience
  • College degree or above, major in Computer Science, Electronics Engineering or Mechanical Engineering.
  • Minimum 2 years working experience in technical support or customer service, with good performance record.
  • Experience in ATM industry or similar banking equipment industry is preferred.
  • Ability to communicate well in English is required and ability to speak Mandarin and write Chinese will be a plus.
  • Familiar with the working principle about the mechanism, electron and optics.
  • Knowledge on computer hardware, office applications such as Microsoft Work, Excel, Outlook, PowerPoint.
  •  Self motivated, passionate, and must be a fast learner.
  • Outgoing & proactive personality, strong teamwork spirit & good interpersonal communication skills.
Apply online here OR send your CV only, with no attachments, to recruit@flexi-personnel.com before 23rd March 2015. Clearly indicate the position applied for and the minimum salary expectation on the subject line.

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