Senior Service Desk Analyst

By Live Lover -
Job Title:SENIOR SERVICE DESK ANALYST Job Number:HR-SSDA-11-12 
Job Type:Full Time Number of Openings:0 
Relocation:N Location: 
Opportunity:
Nation Media Group, the leading Multi Media house in East and Central Africa is searching for a suitably qualified candidate for the position of Senior Service Desk Analyst in the IT Department. We invite candidates who are innovative, performance driven and possess excellent transferrable skills with good track record of achievement in past roles.

The Senior Service Desk Analyst (SSDA) will work with a team of analysts to provide first and second level technical support services to our internal customers. He/She will report to the IT Service Desk Supervisor.

Specific Job Requirements
  • Provide first and second level technical incident and problem management support services to end users in local and regional offices;
  • Support and Administration of existing Back-Office Server Applications (i.e. Active Directory, Exchange, Windows 2008/2003 Servers, SharePoint, SQL etc.);
  • Participate in IT related projects as assigned by management;
  • Meet or exceed the set Service Level Agreements (SLAs);
  • Install, configure, maintain and support Software, Computers, Mobile devices etc;
  • Escalate problems as appropriate to our external service support providers in order to ensure consistent timely resolution;
  • To enforce, maintain, support and administer the existing IT security systems, services and policies.
 
Required Skills:
Technical skills
  • Degree in Information Technology or equivalent;
  • 3 - 4 years prior technical end user support experience;
  • ICDL or MOUS and A+ or N+ certification or equivalent;
  • MCSE or MCITP Certified;
  • ITIL v3 Certified.
Personal effectiveness
  • Strong interpersonal customer service skills;
  • Excellent communication skills both written and oral;
  • Ability to meet deadlines;
  • Ability to work under minimum supervision;
  • Ability to work during odd hours.

The position offers an excellent career growth opportunity and a competitive remuneration package. If you meet the above criteria, apply online athttp://careers.nationmedia.com before 21st November 2012.

N/B: Only shortlisted applicants shall be contacted.



 
Benefits:Health Insurance, Life Insurance, Dental Insurance, Paid Sick Leave, Profit Sharing, Bonus Plan, Flex Time 

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