Customer Service Representative

By Live Lover -

Our client a well established company & market leader in the transport sector is looking to recruit a Customer Service Representative responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. 

Duties and Responsibilities:
·         Deal directly with customers either by Telephone, Email and Face to face
·         Follow up on progress on customer inquiries to ensure customer satisfaction.
·         Update prospect cards for inputting into the Customer database.
·         Act as customer advocate and liaise on customer’s behalf in HODs meetings.
·         Analyze, evaluate and resolve customer enquiries at the first point of contact
·         Deal with customer complaints and resolve them with a positive problem-solving attitude.
·         Direct requests and unresolved issues to the designated resource person.
·         Interact with Service Department to assist customers with trouble resolution
·         Keep records of customer interactions and transactions
·         Identify root causes of issues and put forward proposals to the management for improving the system and service to ensure that a longer term solution is provided.
·         Undertake customer satisfaction research. Any other duties as assigned.

Qualifications;
·         Minimum diploma in Sales & Marketing, Customer service, Public relations or a business related course
·         1 years experience in related field
·         Knowledge of relevant computer applications
·         Knowledge of customer service principles and practices

Skills and Interests
·         Must be Assertive, Independent & possess good communication skills
·         High levels of professionalism, enthusiasm and a ‘can do’ attitude
·         Strong interpersonal skills with ability to work with diverse groups
·         Must be able to effectively handle stressful situations

Interested candidates should send their detailed CVs & attach their certificates, contacts of three professional referees & current salary to the below email address so as to reach us by 24th August, 2012. Kindly note only successful candidates will be contacted.
Info@salesedge.co.ke
NB: Sales Edge Ltd only recruits sales professional, for more info visit us at: www.salesedge.co.ke 

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