Programme Officer: Complaints Grievances Management

By Live Lover -
HelpAge International is a global network of not-for-profit organizations with a vision of a world where older people fulfill their potential to lead active, dignified, healthy and secure lives. To facilitate this
and in service to the older people, we seek to fill below vacancies in various projects and support
services.


The candidate will have a Bachelor’s Degree in development studies, social sciences or information
technology, 3 years’ work experience preferably with an NGO with at least one year in Northern
Kenya. He/she will have experience in working with Local NGOs, community mobilizations and
reporting.

Programme Officer: Complaints Grievances Management
National Position, based in Nairobi with frequent travel to Northern Kenya
Contract duration – 3 years

The Programme Officer – Complaints and Grievances under HSNP II will provide support to the
execution of the programme by managing data and information collected from the complaints and
grievances database. S/he will be responsible for following it up to ensure that NDMA has acted on it.
The candidate will have a Bachelor’s Degree in information technology, 3 years’ work experience
preferably with an NGO with at least one year in monitoring and evaluation. He/she will have
experience in data collection, processing, analysis, interpretation and management using various
database software as well as knowledge of data quality measurements, analysis methodologies and
reporting tools.

For more information, attached please find a detailed job description for these roles and the person
specifications.

To apply, send an updated CV and covering letter by 27th August, 2014 explaining how you meet the
criteria for the role. Please indicate the position you are applying for in the subject line of your email
and send to Regional Human Resources Coordinator on jobs.ewca@helpage.org
Only shortlisted applicants will be contacted.

HelpAge International is an Equal Opportunities Employer

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