General Manager - Guarding

JOB PROFILE
Our client is a multinational security organization head -quartered in Nairobi, Kenya and offers a broad range of security services throughout Africa. Reporting to the Managing Director, the General Manager- Guarding  is responsible for directing manned/Guarding Security services operations in Nairobi and the Regions.

SCOPE OF THE ROLE:
 Provides business leadership and ensures client service delivery.
 Responsible for security guards discipline and turnout.
 Effective clients retention, profitability of the portfolio (with P&L responsibility), and for growing the business year over year.
 Strategic leadership to the operations team and branch management.
 Effective management of the relationship between actual results, budgets and forecasts.
 Excellent initiatiatives on cost saving model and controls.
 Responsibility for Gross Margin Management including direct Wage control, overheads control, and contract profitability
 Minimal assignment incidences and claims against the Company. 

DUTIES AND RESPONSIBILITIES
 Contribute to development guarding business strategy and managing implementation of strategy.
 Manage all disciplinary matters and ensure they are conducted in compliance with Company policies and procedures. Acts as lead investigator for all incidences
 Oversight to manned security services through coaching operational management across the region
 Develop and roll out Operational KPIs to the branches ensuring they are regularly reviewed
 Develop and share examples of best practice, ensuring effective management and auditing of operational processes to ensure adherence to standards
 Define supervisory intervention and standards.
 Define training standards for front line staff and supervising managers.
 Develop and implement a standard customer satisfaction measurement methodology.
 Take leading role in Identifying new business opportunities and organic growth for existing customers.
 Analyze operational and financial indicators to continuously improve guarding business performance.
 Meets regularly with customers for status updates and addresses any actual or potential problems; negotiates client contracts; supports client start-ups; carries out security planning, assessments and surveys; reviews and updates post orders.
 Arrange and conduct meetings with new and existing business prospects and upsell upcoming company products
 Effective management of staff within operational business unit and ensure that performance assessments of all employees are conducted, and corrective action implemented where necessary.
 Provide a leading role security surveys and risk assessments exercises.
 Prepares and presents the Guarding Monthly Management Report to the Managing Director

REQUIREMENTS
 University degree in social sciences, business discipline or any other related course
 At least 7yrs experience in the private security business at a Senior Level.
 Good interpersonal skills
 Good client relationship nurturing skills.
 Experience and proven record of delivery of quality security services
 Strong financial and commercial acumen. P+L responsibility essential
 Experience in negotiating large contractual agreements in price/cost sensitive situations.
 Strong persuasive interpersonal skills
 Experience of leading a multi-disciplined service team is essential
 Pragmatic and able to focus operationally and relate to and develop the strategic plans of the organization
 Strong leader and team motivator, team management experience.
 Experienced negotiator
 Relationship building and networking skills
 The ability to work under pressure and manage a range of diverse responsibilities
 Computer literate

How to apply: 
Send your application including a cover letter indicating your desire to work with our client; a detailed CV highlighting relevant experience, details of current and expected salary, a daytime phone contact, email address, and the names of three professional referees to:

Adept Systems
MANAGEMENT CONSULTANTS
P O Box 6416, Nairobi, GPO 00100
Email: recruit@adeptsystems.co.ke
Web: www.adeptsys.biz

Only short listed candidates will be contacted. Please note that we do not charge fees for receiving or processing job applications. Visit our website for more vacancies.

Closing date:  Thursday 8th August 2013