Technical Services Manager, Card Centre

JOB REF NO: RB 262013

The Position 
Reporting to the Senior Manager Acquiring and Support-Card Center, the role will be responsible for managing the
card infrastructure (Telephony, software & hardware) and system uptime for the card acquiring business.

Key Responsibilities
 To Implement card payments systems such as – Quickpay solution for Payroll Cards and the Bulk Payment
solution for monthly recurrent payments with service providers.
 Responsible for Project Management of Card Infrastructure Implementation and manage Card Acquiring
Projects such as - EFTPOS Systems; Hotel Card payment solutions; eCommerce Acquiring.
 Responsible for Maintenance of Card infrastructure and SLAs with POS and third party Systems

Providers .
 Preparation of Technical specifications, evaluation of bids and Board Papers of card acquiring systems.
 Liaison between Card Business, IT & Logistics for specification, recommendation and procurement for card infrastructure.
 Enforce compliance of KCB POS systems with standards set by Card Associations (i.e. Visa, MasterCard, Amex, JCB & UPI) and other local partners such as Kenswitch, Pesapoint and the regulator (Central Bank of Kenya).
 Implementation and Deployment of point of sale (POS) terminals and Integrated POS solutions.
 Provide technical support to merchants and undertake merchant training on card payment systems.
 Facilitate and coordinate the smooth operation of Card Centre Technical Services to merchants across the
Bank’s network.
 Manage, coach and train the Technical Services team.

The Person
 University Degree preferably in IT or Computer Science
 Professional qualifications (Networking Certification/Hardware and Software Support Certification/ Systems Security Certification, Card Systems Operation).
 A Master’s degree or Project Management Certification is an added advantage.
 At least 5 years’ Management experience in IT and card business and must have hands on experience in :
o Card Systems Operations
o Network Security Implementation & Design.
o Project Management.
o Customer Service and Relationship Management
 Knowledge of WAN & LAN design, implementation and monitoring.
 Possess sound knowledge of bank products and ability to offer product solutions to business customers.
 Excellent communication and presentation skills.
 Excellent interpersonal and negotiation skills with the ability to network and generate new business
 Demonstrate sound knowledge of banking business and operations.
 Excellent planning, Organization, problem solving and analytical skills.The above position is a demanding role which the bank will provide a competitive package for the successful candidate.

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please
submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke.
To be considered your application must be received by 19th July 2013.
Only short listed candidates will be contacted.