After Market Manager.
Summary
Urysia ltd holds the Peugeot franchise in Kenya and over the last two years has experienced tremendous growth with key highlights in commissioning the Bunyala road branch; one of the largest in Africa that meets international standards and aimed at regaining the confidence of Peugeot customers in quality and service delivery. The company is also in the process of acquir-ing additional franchises which will see growth and presence in passenger segment, trucks, prime movers and motor cycles as well as cementing its countrywide presence.
Urysia ltd holds the Peugeot franchise in Kenya and over the last two years has experienced tremendous growth with key highlights in commissioning the Bunyala road branch; one of the largest in Africa that meets international standards and aimed at regaining the confidence of Peugeot customers in quality and service delivery. The company is also in the process of acquir-ing additional franchises which will see growth and presence in passenger segment, trucks, prime movers and motor cycles as well as cementing its countrywide presence.
In light of these plans, Urysia ltd is looking to recruit an After Market Manager. You will be responsible for developing and implementing after sales strategies to develop the customers' loyalty, strengthen business development in the local market and ultimate increase in profit-ability of the unit.
Key Responsibilities
• Take a leading role in meeting customer expectations through; identification and im-plementation of strategies aimed at developing develop the customers' loyalty to the brand; taking any required steps to improve the service image and make it more attrac-tive in its competitive environment.
• Develop sales and retain existing customers through implementation of set prices, meeting customers' expectations, to increase the sales and the after-sales service profit-ability
• Manage and lead after-sales service personnel as well as the Agent network and encour-age initiatives that aim at improving quality.
• Define, implement and monitor the commercial and marketing action plans.
• Optimise the work areas, ensuring the workstation ergonomics and the observance of health, safety and work condition rules.
• Ensure that the manufacturer's policy is applied in all after-sales activities.
• Analyse after sales staff requirements according to the activity volume and determine the need for contracting sub-contractors.
• Set up the fleet of loan vehicles, with the assistance of new vehicle department and oversee their maintenance
• Handle customers' claims and grant commercial contributions, as necessary.
• Put measures in place to control new vehicle/second hand vehicle preparation quality
• Take a leading role in managing quality; through analysing customer satisfaction indica-tors; control new vehicle/second hand vehicle preparation quality; periodic qualities checks and ensure procedures of invoicing and warranties are observed.
• Provide leadership to his team and agents through on-going training and objective setting
• Take a leading role in meeting customer expectations through; identification and im-plementation of strategies aimed at developing develop the customers' loyalty to the brand; taking any required steps to improve the service image and make it more attrac-tive in its competitive environment.
• Develop sales and retain existing customers through implementation of set prices, meeting customers' expectations, to increase the sales and the after-sales service profit-ability
• Manage and lead after-sales service personnel as well as the Agent network and encour-age initiatives that aim at improving quality.
• Define, implement and monitor the commercial and marketing action plans.
• Optimise the work areas, ensuring the workstation ergonomics and the observance of health, safety and work condition rules.
• Ensure that the manufacturer's policy is applied in all after-sales activities.
• Analyse after sales staff requirements according to the activity volume and determine the need for contracting sub-contractors.
• Set up the fleet of loan vehicles, with the assistance of new vehicle department and oversee their maintenance
• Handle customers' claims and grant commercial contributions, as necessary.
• Put measures in place to control new vehicle/second hand vehicle preparation quality
• Take a leading role in managing quality; through analysing customer satisfaction indica-tors; control new vehicle/second hand vehicle preparation quality; periodic qualities checks and ensure procedures of invoicing and warranties are observed.
• Provide leadership to his team and agents through on-going training and objective setting
Knowledge/Skills/Experience
• Bachelor’s degree in Sales and Marketing or Business related field.
• 5 years managerial experience in After Sales prefarably in the automobile Industry.
• Good People managment and leadership skills
• Strong business acumen with proven record of sourcing for new business
• Excellent after sale service experience
• Strong negotiation skills
• Bachelor’s degree in Sales and Marketing or Business related field.
• 5 years managerial experience in After Sales prefarably in the automobile Industry.
• Good People managment and leadership skills
• Strong business acumen with proven record of sourcing for new business
• Excellent after sale service experience
• Strong negotiation skills
How to apply: Interested individuals should send their applications to the address below. Your application should include a covering letter that demonstrates why you are the best candidate for this position, an up-to-date CV, current and expected remuneration package, and the names and addresses of three professional referees. Closing date: Friday 30th August 2013
Adept Systems
MANAGEMENT CONSULTANTS
P O Box 6416, Nairobi, GPO 00100
Email: recruit@adeptsystems.co.ke
Web: www.adeptsys.biz
Only short listed candidates will be contacted. Please note that we do not charge fees for receiving or processing job applications. Visit our website for more vacancies.
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