Call Centre Supervisor

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Our client is a fast-growing International Pharmaceutical Company with a proven track record of developing, manufacturing and marketing high quality pharmaceutical formulations at affordable prices for the global market. The Ideal candidate MUST have at least 5-7 years similar experience in any International Inbound / Outbound marketing & sales campaign. Someone from Healthcare, Insurance, Pharmaceuticals or other Service Industry is more eligible for this position.

Key Tasks and Responsibilities
·        
         The incumbent would be responsible to handle call-closings, Business wrap up and handle key business calls.
·         Manage the entire show and stand responsible for the effectiveness and the Call economy.
·         Maintain standard AHT (average Handling Time).
·         Do Call Barging; take Mock calls, Quality Reporting.
·         Call statistics and manage Caller efficiency by giving Training, Tailor make scripts as and when required for the Campaigns.

Qualification and Experience
·      
         Should be a Graduate with good knowledge of IT systems ( Like server, Soft / hard Dialer and Telephonic gazettes)
·         Excellent Communication skills in English.
·          Local language is an absolute preference.
·         Outstanding organization and planning skills.
·         Self driven with high level of integrity and professionalism.

To apply, send your CV only with no attachments to recruit@flexi-personnel.com before 18th April 2015. Clearly indicate the position applied for and the minimum salary expectation on the subject line.

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