Administration/Telesales Officer

By Live Lover -

We are a Human Resource consultancy firm based in Westlands, Nairobi.
We seek to recruit an Administration Officer with a Telesales background for a short fixed contract of 4 months.

Tasks & Responsibilities
·         Undertake Reception responsibilities
·         Provide  support to our recruitment department ( i.e. data management -  input/ compilation;  data processing, interview scheduling, reporting and record management )
·         Develop our portfolio of prospects into clients, selling the full service mix.
·         Develop multiple contacts with each Client account (influencers, decision-makers and stakeholders)
·         Meet and exceed agreed upon telesales targets.
·         Cultivate a loyal Client base
·         Generate leads through market and client research
·         Ensure accurate, up-to-date, and tidy data
·         Monitor competitor activity and market dynamics within specific markets
·         Provide appropriate information to clients
·         General Administration duties

Job Requirements
ü  Diploma / Degree holder in Business Administration/ Marketing/ PR/ HR
ü  At least 3 years’ experience in Administration or Customer Service
ü  A track record in revenue generation. Proven sales track record, which has been gained in a relevant B2B sales environment.
ü  Good command of English Language (written and spoken)
ü  Excellent Computer skills (Word, Excel, PowerPoint, Outlook Express)
ü  Personal Attributes
              i.        Sets high standards for self, assuming responsibility and accountability in completion of tasks or assignments
             ii.        Assimilates and applies new job-related information
            iii.        Poised, well groomed, credible and confident demeanour

ü  Desired Competencies
              i.        Active Learning – zeal for new information, knowledge and experiences, regularly seeking and capitalising on learning opportunities; quickly assimilating and applying new information.
             ii.        Adaptability – effective when experiencing changes in work responsibilities or environment; adjusting to work effectively in new environment
            iii.        Building Customer Loyalty – meeting customer needs; building productive customer relationships, taking responsibility for customer satisfaction and loyalty.
            iv.        Collaboration – working effectively and cooperatively with others; establishing and maintaining good working relationships
             v.        Communication – clearly conveying information and ideas in a manner that engages the audience and helps them understand and retain the message
            vi.        Managing Work – effectively managing time and resources to ensure that work is completed efficiently


           vii.        Sales Persuasiveness – uses appropriate interpersonal styles and communication methods to gain acceptance of a service or idea from prospects and clients
          viii.        Ability to demonstrate a structured approach to planning and managing the sales process
            ix.        Excellent negotiation and influencing skills
             x.        Ability to work effectively within a team environment
ü  Gross Salary:  Kshs 25,000
ü  Availability   :  Immediately

Application
Interested and qualified applicants should send their applications and CV’s (ONLY) stating their current and expected salary to recruit@idp-ea.com not later than 25th September 2013. Clearly indicate the position applied for on the subject of the application email.
Please note that applications with scanned documents will not be considered .

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