Customer Service Coordinator
Our client a leading engineering/telecommunication company in Africa has excellent career opportunity for individual who possess a passion for project management, service excellence strong work ethics, are committed to continual improvement and are result oriented. Our client is looking for a suitably qualified and experienced applicant to fill the positions.
CUSTOMER SERVICE COORDINATOR
One of our clients in the telecommunication industry is seeking to recruit a Customer Service Coordinator with the following requirements:
The Role:
To provide coordination and administrative support to the Operations Manager in delivering customer’s solutions on timeframes and within set budgets, maintenance for project files; ensuring documentation is compiled and stored for future reference, and assisting in supporting “best project practices”.
Principal Accountabilities
1. Project team
2. Project communication
3. Managing Call - outs
4. Project efficiency
5. Personnel Management
QUALIFICATIONS
Academic Qualifications
Diploma in Business Information Technology / Telecommunication and Information Technology / Electrical and Electronic Engineering or a Higher National Diploma in Telecommunication / Electrical & Electronic Engineering or a Minimum 2 years’ Information technology Installation industry experience.
Extensive certification in Project Management and customer care.
Skills Requirements
Ability to prioritize and organize tasks in order of importance
Client service and public interaction skills
Team building and people management skills
Analytical and problem solving skills
Decision making skills
Effective verbal and listening communications skills
Ability to read and write to record pickups and maintain daily records
Stress management skills
Time management skills
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED
How to apply
Send your application including your cover letter indicating you desire to work with our client; a detailed CV highlighting relevant experience, detail of current and expected salary, daytime phone contact, email address and names of three professional referees by close of business Monday 15th July 2013 to:
International Talent Management Consulting
Tel:020 3673224/020 2553647/0703 041224/
Fax 020 3673231
P.O. Box 856 00606 Nairobi, Kenya
Eden Square Complex, Westlands
7th floor block 1|Chiromo Road
info@talentmanagementltd.com
elizabeth@talentmanagementltd.com
talentmgtconsult@gmail.com
CUSTOMER SERVICE COORDINATOR
One of our clients in the telecommunication industry is seeking to recruit a Customer Service Coordinator with the following requirements:
The Role:
To provide coordination and administrative support to the Operations Manager in delivering customer’s solutions on timeframes and within set budgets, maintenance for project files; ensuring documentation is compiled and stored for future reference, and assisting in supporting “best project practices”.
Principal Accountabilities
1. Project team
2. Project communication
3. Managing Call - outs
4. Project efficiency
5. Personnel Management
QUALIFICATIONS
Academic Qualifications
Diploma in Business Information Technology / Telecommunication and Information Technology / Electrical and Electronic Engineering or a Higher National Diploma in Telecommunication / Electrical & Electronic Engineering or a Minimum 2 years’ Information technology Installation industry experience.
Extensive certification in Project Management and customer care.
Skills Requirements
Ability to prioritize and organize tasks in order of importance
Client service and public interaction skills
Team building and people management skills
Analytical and problem solving skills
Decision making skills
Effective verbal and listening communications skills
Ability to read and write to record pickups and maintain daily records
Stress management skills
Time management skills
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED
How to apply
Send your application including your cover letter indicating you desire to work with our client; a detailed CV highlighting relevant experience, detail of current and expected salary, daytime phone contact, email address and names of three professional referees by close of business Monday 15th July 2013 to:
International Talent Management Consulting
Tel:020 3673224/020 2553647/0703 041224/
Fax 020 3673231
P.O. Box 856 00606 Nairobi, Kenya
Eden Square Complex, Westlands
7th floor block 1|Chiromo Road
info@talentmanagementltd.com
elizabeth@talentmanagementltd.com
talentmgtconsult@gmail.com
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