Field Operations Supervisor

By Live Lover -

Job Title : Field Operations Supervisor
Holding Company: N/A
Company Name: Intel Business Systems Ltd
Base: Nairobi
Business Line :Courier Services Provider
Reporting Line : Office Administrator
Grade: Operations
Date :27 June 2013

 JOB PURPOSE SUMMARY
The purpose of the job is to effectively supervise all aspects of the operations unit on a day to day basis  with a focus on ensuring smooth field operations and service delivery.

KEY RESPONSIBILITIES & ACCOUNTABILITIES
1. Manage service delivery activities and courier assistant competence in these areas, so as to optimize and sustain service delivery objectives.
2. Attend meetings and contribute to company strategy and policy making.
3. Supervision and performance monitoring of the courier assistants on a day to day basis.
4. Tracking and monitoring of courier assistants in the field on a day to day basis.
5. Maintain service levels and ensure client satisfaction at all times.
6. Maintain the highest levels of service delivery to the clients at all times.
7. Create work schedules for the courier assistants on a day to day basis.
8. Report on field operations, incidents and performance on a day to day basis.
9. In charge off the fleet of motorcycles ensuring they are serviced, repaired, fueled on a timely basis.10. Maintain appropriate documentation for field operations.
11. Account for all company assets with the field operations unit.

 EXPERIENCE
Minimum 5 years in a busy working environment in courier business Knowledge of the courier industry

EDUCATIONAL QUALIFICATIONS
Diploma in Business Management - Mandatory
Diploma in Public Relation/Customer Service- Desired

PERSON PROFILE
Personality
Self-driven, result oriented, mature, credible & comfortable in dealing with senior company executives,
reliable, tolerant, determined, team player, responsible, honest.
Specific Job Skills
Good communicator, leader, organizational skills.
Computer Skills
Must be adept in use of Windows, Ms Office, report writing, internet & email.
Operations Ability
Managing support staff, people operations skills, experience and natural ability.REMUNERATION
Basic salary of Kshs. 25,000.
Interested applicants should forward their CVs to info@intelbusinesssystems.co.ke before close of
business July 8th, 2013.

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