Client Operations Manager

By Live Lover -
On behalf of our Corporate Client Based in Kenya dealing in Logistics industry,We are looking forward to fill in the following Position:
 
CLIENT OPERATIONS MANAGER
 
Responsibilities:
To supervise the execution of logistics work for a specific client portfolio as well as take charge of the related communication to the client
• Supervise the team, set goals and monitor the performance of the direct reports.
• Manage the operational relationship with the client and alert them in case of any operational issues.
• Monitor file processing and ensure SOP’s are adhered to at every step of the business process.
• Ensure that operations are performed in respect to the gross margin & disbursements anticipated when quotations have been issued
• Control the costs within the COM unit.
• Alert Management in case of significant issues impacting the operations
• Prepare monthly KPI reports and submit to the HoD.
 
Profile:
• Higher Diploma in Social Sciences
• Diploma in Clearing and Forwarding
• Minimum of five years’ experience handling sea freight Imports
Kindly Share your CV with us on hrkenya@globalcareerscompany.net

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