Customer Service Manager - Mombasa

By Live Lover -

Job Description

Job title : Customer Service Manager
Department : Mombasa Branch
Reporting to : Branch Operations Manager
Job location : Mombasa branch
Our client, a leading world class supplier of industrial and domestic appliances is seeking to recruit Customer service Manager.

DUTIES AND RESPONSIBILITIES
o Management of RTAT and overall performance of the Service Centre
o Planning, forecasting and implementation of Service Centre action plans
o Provision of ample business and technical knowledge to manage smooth operations of the Service Centre
o Implementation of ISO Procedures, systems and work flow processes
o Overhaul the spare parts department
o Spearheading health and safety activities in the Service Centre
o Internal staff training
o Day to day operations on the Service Centre
o 100% stocks for Service, Showroom & AC
o Manage and control customers Un-Collected items
o Manage and improve In-home service ratio
o Responsible for Air conditioning and showroom stock
o Opening and closing the showroom when required.
o Branch administration and logistics, to support the Showroom Manager.
o Any other duties that may be assigned by Superior

QUALIFICATIONS & SKILLS
o Over 5 years Customer Service experience in a related field with Domestic Appliances handling an added advantage
o Good customer handling and customer interaction skills
o Good Decision Making skills,
o Excellent Communication skills
If qualified, kindly send your application letter and CV to jobs@jantakenya.com clearly indicating ‘Customer Service Manager’ on the subject line by 2nd March, 2015.Do not attach any certificates. Only shortlisted candidates are contacted.

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