ICT Assistant

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Concern Worldwide is a non-governmental, international, humanitarian organization dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries.

We invite applications from suitable qualified Kenyan nationals for following position:

JOB TITLE:                                         ICT ASSISTANT
REPORTING TO:                            ICT Officer
LOCATION:                                      Nairobi, with frequent travel to the field                    

MAIN DUTIES AND RESPONSIBILITIES:
The incumbent will be responsible for information technology, security of data and information systems and information management. S/he will also provide user support in systems usage and functionality. This is consistent with the Concern’s ICT strategy, policies and procedures.                  

End User Support and Capacity Building
• Investigate problems reported and take corrective action as appropriate. 
• Escalate problems and liaise with the Helpdesk/Regional advisor team to request further support.
• Assist users with file management system, staff training and capacity building.
• Provide technical direction and support to the assigned IT support person (s) in the field programmes.

Technical Support
• Assist in implementing and supporting IT systems & network installations in accordance with organizational set policies and procedures
• Undertake hardware and software upgrades, hardware moves between sites and offices
• Implement and support communications infrastructure – Internet, email, sat phones, HF/VHF radios, VSATs, PABXs etc
• Implement, monitor and support backup and data recovery
• Plan and undertake field and project support assignments as required (e.g. for standard maintenance programmes and support requests) as approved by the line manager
• Investigate and report problems with office support systems e.g. photocopiers, printers, scanners faxes etc.
• Help build capacity for Emergency Response Preparedness and provide IT support to Emergency Programmes as required
• Liaise with nominated external IT suppliers, support and Service providers in relation to quality of service and performance issues

Quality Assurance and On-Going Development
• Monitor and investigate developments with local communications infrastructure, assess and advise on potential to improve existing communications infrastructure
• Liaise with helpdesk and regional advisor regarding planned infrastructure improvements and agree on standards
• Keep up to date with trends and developments in relevant technologies. Investigate local external support options and investigate and make recommendations regarding infrastructure improvements
• Ensure the organisation gets value for money in IT service delivery from external suppliers

Asset Management
• Maintain asset register of IT equipment – hardware, software, radio and network equipment.
• Track and control the movement of equipment between sites and temporary off site work.
• Track and control equipment being added to the network by visiting staff and consultants ensuring compliance with procedures for such movements and data exchange.
• Keep a file of maintenance and support contracts.
• Keep a schedule and log of maintenance work completed by contractors.
• Ensure software licenses are in place for applications used.  Liaise with Dublin IT Team on software and license requirements.
• Maintain a schedule of hardware and software upgrades (e.g. virus protection) and ensure all PCs are kept up to date with operating systems patches and antivirus software.

IT Administration
• Liaises closely with IT users and Field Management, Helpdesk and Regional IT advisor

JOB SPECIFICATION
·         Bachelor’s degree in Electrical and Computer Engineering, Computer Science or related IT Degree.
·         Minimum of 1 year experience in IT support and helpdesk
·         Knowledge of PC, network architecture  and cabling systems: Windows 2003/2008 server, Windows XP/7, MS Exchange Server, ISA Server, Ethernet, TCP/IP protocols and other Microsoft products
·         MCSE/CCNA or other IT professional qualifications and knowledge of relational databases e.g. SQL is preferred
·         Knowledge of communications systems: HF/VHF radios and satellite technologies, internet technology, phone systems and network security systems
·         Knowledge of Generators, UPS, electrics, inverters and Solar Power
·         Ability to communicate effectively and to deliver training programmes
·         Good interpersonal, communication skills, organization and planning skills
·         Innovative
·         Ability to work under pressure and willingness to work long hours, including weekends.

Interested candidates, who meet the above requirements, should apply by sending a CV and a covering letter with subject as ‘ICT Assistant’ addressed to:- The Human Resource Manager, Concern Worldwide, P.O Box 13850-00800, Nairobi to the following email:-  nairobi.hr@concern.net

Each application should include three referees who can validate technical expertise. Telephone and email contacts must be submitted with the application.

The closing date for application is 22nd March 2013.

Only short-listed candidates will be contacted for interview.

Qualified female candidates are encouraged to apply.

Concern has a Code of Conduct and a Programme Participant Protection Policy to ensure the maximum protection of programme participants from abuse and exploitation

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